Technical Training Manager M/F

Crédit Agricole; Putrajaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading asset servicing company in Putrajaya is seeking a Training Specialist to design and deliver training programs. The role requires a Bachelor's Degree and 3-5 years of experience in finance or technical disciplines. Responsibilities include developing training materials and collaborating with subject matter experts to enhance training impacts. Candidates should possess strong analytical and communication skills. The position offers a dynamic environment to engage in the financial services industry.

Qualifications

• Deep technical expertise in Custody and post-trade processes.
• Effective communication to convey complex concepts.
• Ability to adapt training methods to diverse styles.

Responsibilities

• Conduct engaging training sessions and curriculum development.
• Assess training needs and maintain technical documentation.
• Monitor performance of trainees and provide ongoing support.

Skills

Technical expertise in Custody and Transaction Management

Clear communication skills

Adaptability

Organizational skills

Feedback receptivity

Education

Bachelor's Degree in a related field

Job description

Job Summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals and provides a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

Working hours: 9:00 AM – 6:00 PM

Responsibilities

• Training delivery – conducting engaging and informative training sessions using workshops and e-learning.
• Curriculum development – designing a comprehensive technical training programme and creating learning materials.
• Training needs analysis – assessing the technical skills required by identifying gaps in knowledge and competencies.
• Technical documentation – maintaining up‑to‑date training materials and ensuring alignment with industry standards and regulatory requirements.
• Collaboration with SMEs – working closely with subject matter experts to incorporate best practices into training content.
• Assessment & evaluation – developing and implementing assessments to measure learning outcomes, gathering feedback and continually improving the content.
• Technology integration – leveraging technology for effective training delivery by incorporating relevant software and tools.
• Performance monitoring – tracking the performance of trainees post training and providing ongoing support if needed.
• Communication and reporting – providing regular updates to leadership/stakeholders on training progress and highlighting the value of training.

Geographical area

Asia, Malaysia

City

Putrajaya

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Bachelor's Degree in a related field.

Level of minimal experience

3‑5 years

What do you need to succeed?

• Deep technical expertise in Custody, Transaction Management, Settlements, NAV Production, Fund Reporting, Shareholder Services, Global Fund Platform Services, Data Service Delivery, Entitlements‑income and corporate actions, and Reconciliations.
• Effective, clear and concise communication skills to convey complex technical concepts.
• Adaptability and strong analytical skills to blend various training methods to diverse learning styles and needs.
• Self‑starter with a commitment to staying updated on industry trends and regulatory changes, working closely with stakeholders for accurate content development.
• Empathy and patience in understanding learners’ perspectives and being patient during the learning process.
• Good organizational skills in efficiently managing training programmes, schedules and resources.
• Feedback receptivity and willingness to act upon feedback for continuous improvement, passion for development and enthusiasm for building others’ skills.

Required skills

Must‑have

• A diploma or bachelor’s degree in a related field, such as finance, business administration, or a relevant technical discipline.
• Strong understanding of investment banking operations, particularly in the back‑office functions related to settlements, reconciliations and other post‑trade processes.

Nice‑to‑have

• Innovative training methods using technology and creative approaches to enhance training impact.
• Technologically savvy and familiar with relevant software or learning tools used in the industry, in addition to proficiency in the technical aspects of back‑office operations.
• Relevant professional qualification such as Investment Operations certifications (e.g., CISI).
• Previous experience in designing, delivering and managing technical training programmes, preferably in securities, investment, banking or financial services.

Languages

English (Fluent)