Technical Training Manager M/F

CACEIS; Putrajaya; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading asset servicing bank seeks a Training Manager in Putrajaya, Malaysia. The role involves delivering technical training, assessing training needs, and collaborating with industry experts. Strong communication skills and a background in finance or business administration are essential. Minimum 3-5 years of experience in relevant fields preferred. The company fosters a supportive environment focused on diversity and inclusion. Apply to help empower others while enhancing service quality in the financial landscape.

Qualifications

• Bachelor's degree in finance, business administration, or a relevant technical discipline.
• Minimum of 3-5 years experience in relevant field.
• Strong understanding of back-office functions related to settlements and reconciliations.

Responsibilities

• Conduct training sessions using various methods.
• Design a comprehensive technical training programme.
• Assess technical skills and identify knowledge gaps.
• Maintain training materials documentation.
• Work with SMEs to incorporate best practices.
• Develop assessments to measure learning outcomes.
• Leverage technology for effective training delivery.
• Provide updates to stakeholders on training progress.

Skills

Technical expertise in Custody

Effective communication skills

Adaptability and analytical skills

Organizational skills

Empathy and patience

Education

Bachelor's Degree in a related field

Job description

Job Description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The individual is responsible for static data collection and update of the client portfolio for all client transactions across the year. This includes understanding the Client documents and retrieving the necessary information accurately. To maintain highest level of service quality and performance in compliance with Private Capital Services mission and objectives.

Working hours

9:00AM-6:00PM

What will you do?

• Training delivery – conducting engaging and informative training sessions using various training methods including workshops and e-learning.
• Curriculum development – designing a comprehensive technical training programme and creating learning materials using various resources provided by the Bank.
• Training need analysis – assessing the technical skills required by identifying gaps in knowledge and competencies.
• Technical documentations – maintaining up-to-date training materials documentation and ensuring it aligns with industry standards and regulatory requirements.
• Collaboration with Subject Matter Experts (SMEs) – working closely with subject matter experts in incorporating relevant industry best practices into training contents.
• Assessment & evaluation – developing and implementing assessments to measure learning outcomes through gathering feedback and continuously improving training content.
• Technology integration – leveraging technology for effective training delivery by incorporating relevant software and tools into learning programmes; performance monitoring – tracking the performance of trainees post‑training by providing on‑going support and reinforcement if needed.
• Communication and reporting – providing regular updates to leadership/stakeholders on training progress by communicating the value of training in improving services to the clients.

Application Criteria

Starting date: 31/12/2025. Position with management. No minimum level of study: Bachelor Degree / BSc Degree or equivalent. Training / Specialization.

Bachelor's Degree in a related field.

What do you need to succeed?

• Deep technical expertise in Custody, Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations.
• Effective, clear and concise communication skills to convey complex technical concepts.
• Adaptability and strong analytical skills in blending various training methods to diverse learning styles and needs.
• Self‑starter and commitment to staying updated on industry trends and regulatory changes besides working closely with stakeholders for accurate content development.
• Empathy and patience in understanding learners’ perspective and being patient during the learning process.
• Good organizational skills in efficiently managing training programmes, schedules and resources.
• Feedback receptivity and willingness to receive and act upon feedback for continuous improvement.
• Passion for development and genuine enthusiasm to developing others’ skills and knowledge.

Minimum experience level: 3-5 years.

Skills needed

Must‑have

• A diploma or bachelor’s degree in a related field, such as finance, business administration, or a relevant technical discipline.
• Strong understanding of investment banking operations, particularly in the back‑office functions related to settlements, reconciliations and other post‑trade processes.

Nice‑to‑have

• Innovative training methods using technology and creative approaches to enhance training impact.
• Technologically savvy and familiarity with relevant software or learning tools used in the industry besides proficient in the technical aspects of back‑office operations.
• Relevant professional qualification such as Investment Operations certifications – CISI.
• Previous experience in designing, delivering and managing technical training programmes, preferably in the context of securities, investment, banking or financial services.

Company CACEIS:

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.