Technical Support Representative (Korean Speaking)

National Instruments; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Support Representative to provide broad-based technical support of their products. The ideal candidate will either be pursuing a bachelor's degree in engineering or have prior experience in a technical support role, and must possess strong communication skills in both Korean and English. The role emphasizes customer focus and solving technical issues efficiently. Join us to help maintain customer satisfaction and support their development schedules.

Qualifications

• Currently pursuing a bachelor’s degree in an engineering or science-related field such as IT or electronic engineering.
• OR having 1+ years of experience in a Technical Support position.
• Intermediate or advanced Korean and English level, oral and written.

Responsibilities

• Create and route technical issues for all customers.
• Handle inbound technical support requests via multiple channels.
• Validate and manage customer data records.

Skills

Intermediate or advanced Korean

Intermediate or advanced English

Problem-solving skills

Customer focus

Education

Currently pursuing a bachelor’s degree in engineering or science-related field

Tools

Basic knowledge of programming languages

Job description

Responsibilities

• Create and route technical issues for all customers
• Handle inbound technical support requests (Phone, Email, Web).
• Validate customer entitlements and approve exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group.
• Create and manage customer data records within our applications to ensure proper data integrity.
• Resolve technical issues for customers across all account tiers.
• Resolve customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
• Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Capture and document knowledge to enable self‑service resolution.
• Learn and adopt Knowledge‑Centered Service (KCS) methodology.
• Enable customers to self‑serve by creating and editing knowledge‑based articles.

Who You Are

You will partner with customers to ensure their success through broad‑based technical support of NI products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

Requirements

• Currently pursuing a bachelor’s degree in an engineering or science‑related field such as IT, electronic engineering, automotive, manufacturing support, or other.
• OR having 1+ year of experience working in a Technical Support position.
• Intermediate or advanced Korean and English level, oral and written.

Preferred Qualifications

• Communication—Conveying information and ideas clearly and concisely to individuals.
• Problem Solver—Responds quickly to resolve customer problems; integrates information from disparate sources to identify underlying causes and find creative solutions; keeps customers informed and provides feedback on actions taken.
• Technical—Familiar with electronic circuit design concepts and basic electronic instrumentation. Understanding of essential networking principles and equipment. Basic knowledge of programming languages. Strong understanding of technical elements required to solve low‑complexity issues. Basic understanding of core products to solve mid‑complexity issues with the help of others.
• Assimilates Information quickly—Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.
• Collaborative—Team oriented with the ability to effectively collaborate with peers. Leverages others’ skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
• Customer Focus—Uses understanding of customer needs and the organization’s customer service practices to set priorities, make decisions, and take actions that create customer satisfaction.