Technical Support (Live Chat) – IoT & After-Sales

DM Dasher; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart home technology company in Malaysia seeks a Technical Support (Live Chat) representative for IoT and after-sales service. The role involves providing friendly support through live chat, managing product shipments, and handling returns with a customer-centric approach. Candidates should be passionate about IoT products, fluent in中文, English, and Bahasa Malaysia, and have a typing speed of at least 40 words per minute. Opportunities for growth, innovative work culture, and attractive benefits await the right candidate.

Benefits

Annual Increment

Performance Bonus

Medical Benefit

Laptop provided

Trip Vacation Voucher

Staff Discount

Qualifications

• Must have a passion for the latest smart home IoT products.
• Ability to communicate effectively in three languages.
• Typing speed of at least 40 words per minute is required.

Responsibilities

• Provide friendly and professional after-sales service via live chat.
• Manage the product shipment process from inspection to delivery.
• Handle returns and refunds with a customer-centric approach.

Skills

Passionate about smart home IoT products

Good command in 中文, English, and Bahasa Malaysia

Typing speed of 40 words or above per minute

Basic Microsoft Excel skills

Job description

Technical Support (Live Chat) – IoT & After-Sales

Are you a tech-savvy, customer-oriented, and creative person who loves smart home gadgets and IoT products? Do you want to work in a dynamic, innovative, and collaborative environment where you can make a difference? If yes, then you might be the perfect fit for DM Dasher SDN BHD, the leading company in smart home appliances, gadgets, and dashcams in Malaysia.

Why Choose Us?

• Innovative Work Culture: We're not your average call center. Embrace a work environment that values creativity, growth, and collaboration.
• Work Smart: Move beyond robotic complaint handling. We believe in working smart, implementing feedback, and fostering continuous improvement.
• Human Touch Technical Support: Be part of a top-notch technical support team that adds a human touch to after-sales service.

Main Job Scope

• Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
• Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
• Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer‑centric approach.
• Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
• Follow up on warranty status updates for customers, delivering a personalized touch.
• Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
• Collaborate with our skilled technician team, working together to deliver exceptional service.

Skills Required

• Passionate about the latest Smart home IoT products.
• Love to explore new knowledge.
• Good command (spoken and written) in 中文, English, and Bahasa Malaysia.
• Typing speed of 40 words or above per minute.
• Basic Microsoft Excel skills (added advantage).
• Able to commute to Setia Avenue, Setia Alam.

Work Schedule

• 5 days a week. (9am – 6pm)
• Off‑day rotation with the team.

Benefit Package

• Must-have:
  • EPF, SOCSO, EIS Contribution
  • Annual Increment
  • Performance Bonus
  • Annual Leave
  • Medical Leave
  • Compassionate Leave
• General:
  • Medical Benefit
  • Optical Benefit
  • Dental Benefit
• Special at Dasher:
  • Insurance
  • Laptop provided
  • Trip Vacation Voucher
  • Anniversary Gift – Thank you for being with us!
  • Birthday Gift – Must celebrate!
  • Snacks, and Refreshment provided
  • La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from Dasher!
  • Staff Discount – The deal can go real crazy~
  • Festive Gifts and Celebrations
  • Engaging bonding activities – sports, movie night and more – non‑mandatory and feel free to suggest for more!

Join Us

Join us in shaping the future of after‑sales support, where innovation, a human touch, and smart work strategies define our approach. Apply now and be a pivotal part of DM Dasher SDN BHD’s journey!