Technical Support Engineer – Remote & On-Site Travel

Agensi Pekerjaan Advance Advisory; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a technical support specialist with over 5 years of experience in customer service and technical troubleshooting. The role involves providing remote assistance, diagnosing issues, and offering after-hours support. Candidates should hold a degree in technical engineering and be fluent in English. Knowledge of automation systems and the willingness to travel abroad are also essential.

Qualifications

• 5+ years of technical field or customer service experience.
• Experience with remote diagnostic tools or providing virtual support.
• Knowledge of control and automation, electrical diagrams.

Responsibilities

• Be the first point of contact for the customer, providing remote technical assistance.
• Diagnose and resolve technical issues, guiding customers step-by-step.
• Provide after-hours support for urgent technical issues.

Skills

Technical troubleshooting

Diagnostic tools

Teamwork

Communication

Education

Degree in technical engineering

Tools

PLC software (S7 or Allen Bradley)

Job description

A recruitment agency in Malaysia is seeking a technical support specialist with over 5 years of experience in customer service and technical troubleshooting. The role involves providing remote assistance, diagnosing issues, and offering after-hours support. Candidates should hold a degree in technical engineering and be fluent in English. Knowledge of automation systems and the willingness to travel abroad are also essential.