Technical Support Engineer

Matrix Optics (M) Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading optical solutions provider is seeking a Technical Support Service Engineer in Malaysia. You will support Life Science Microscopes and Histology & Cytology equipment, offering repair, maintenance, and user training. With a minimum of 2 years experience required, this role offers hands-on work with advanced scientific equipment and opportunities for continuous learning. Ideal candidates will possess a relevant technical degree, strong problem-solving skills, and willingness to travel extensively across Malaysia.

Benefits

Attractive salary with generous allowances

Performance-based incentive and bonus

Staff medical insurance

Qualifications

• At least 2 years of relevant experience in technical support or field service.
• Experience with automated laboratory instruments or scientific equipment is advantageous.
• Possess a valid driving license and own transport.

Responsibilities

• Provide expert field service support, including repairs and maintenance.
• Manage service and project delivery from planning to implementation.
• Build strong customer relationships as a trusted technical advisor.

Skills

Problem-solving abilities

Excellent communication skills

Proficiency in troubleshooting computer systems

Education

Degree or Diploma in Biomedical Engineering, Electronics, Electrical Engineering, Mechanical Engineering

Job description

The Role

As a Technical Support Service Engineer, you will play an important role in supporting the performance and reliability of our Life Science Microscopes and Histology & Cytology equipment. You will serve as a key technical expert, ensuring laboratory and research operations run smoothly for our customers throughout Malaysia.

What You’ll Be Doing:

Key Responsibilities

• Provide expert field service support, including repairs, preventive maintenance, installation, commissioning, troubleshooting, and user training to ensure optimal equipment performance.
• Build strong customer relationships and serve as a trusted technical advisor, resolving issues promptly and professionally.
• Manage service and project delivery end-to-end, from planning through implementation and customer acceptance.
• Maintain accurate service records, including customer data, service history, and repair documentation.
• Continuously update technical skills through local and overseas training.
• Support business and pre-sales activities, including product demonstrations and customer education, in collaboration with sales and application teams.

What makes this role exciting?

• Hands-on work with advanced scientific and medical equipment.
• Opportunities for continuous learning through technical trainings locally and abroad.
• Direct impact supporting important research and healthcare activities.
• Build strong relationships and become a trusted technical expert.

Perks and Benefits:

• Attractive Salary with generous allowances.
• Performance-Based incentive and bonus
• Staff medical insurance

What you’ll need to succeed:

• Degree or Diploma in Biomedical Engineering, Electronics, Electrical Engineering, Mechanical Engineering, or a related technical field.
• At least 2 years of relevant experience in technical support, field service, or maintenance of precision or automated equipment. However, fresh graduates with strong technical aptitude and a growth mindset are also encouraged to apply.
• Experience working with automated laboratory instruments, medical devices, or scientific equipment will be a strong advantage.
• Proficiency in troubleshooting computer systems and integration with equipment is an added benefit.
• Strong problem-solving abilities, excellent communication skills, and a proactive attitude.
• Possess a valid driving license and own transport.
• Willingness to be based in Bandar Sunway and to travel extensively across Malaysia, including Sabah and Sarawak.