Technical Support Engineer

OS Trio Technology; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech company in Malaysia seeks a candidate to provide technical support for its .NET-based business applications. The role requires a Bachelor's degree in a relevant field and approximately 2 years of experience in technical support or application maintenance. Responsibilities include troubleshooting user issues, performing maintenance, and developing reports with SQL. Candidates should have familiarity with ASP.NET, strong problem-solving skills, and be willing to learn. This position fosters professional development and encourages growth in a supportive environment.

Qualifications

• Approximately 2 years of experience in a technical support, software implementation, or application maintenance role.
• Familiarity with Microsoft SQL Server (basic T-SQL, joins, views, stored procedures).
• Exposure to ASP.NET or .NET Core, Visual Studio, and web-based applications.
• Willingness to learn and grow into more complex responsibilities.

Responsibilities

• Provide technical support for .NET-based business applications.
• Perform routine testing and maintenance of application features.
• Develop and maintain business reports using SQL queries.
• Assist in documenting workflows and technical processes.

Skills

Problem-solving mindset

Good communication skills

Interpersonal skills

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field

Tools

Microsoft SQL Server

ASP.NET

Visual Studio

Job description

Provide technical support and assistance for the company’s .NET-based business applications, including troubleshooting and resolving user-reported issues, application configuration, and customization.

Perform routine testing, updates, and maintenance of application features and modules.

Work with project teams and business users to understand system requirements and assist in implementing solutions.

Develop and maintain business reports using SQL queries and reporting templates.

Assist in documenting workflows, technical processes, and user guides for supported systems.

Participate in development projects that may include backend services, web APIs, or data integration between business modules and external systems.

Be flexible and responsive to ad-hoc tasks and requests that may arise from time to time to support the needs of the organization.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Approximately 2 years of experience in a technical support, software implementation, or application maintenance role.
• Familiarity with Microsoft SQL Server (basic T-SQL, joins, views, stored procedures).
• Exposure to ASP.NET or .NET Core, Visual Studio, and web-based applications.
• Willingness to learn and grow into more complex responsibilities, including reporting and backend development.
• Strong problem-solving mindset with good communication and interpersonal skills.
• Able to work independently and manage tasks with minimal supervision.
• Experience with ERP, accounting, or inventory systems is an added advantage.
• Must be a Malaysian citizen and possess own transport.

Interested candidates please apply online, stating position applied for, full personal particulars, present and expected salaries & a recent passport-size photo, resume or curriculum vitae (CV).

Only short listed/proven track record candidates will be notified.

Closing date for applications: 31st December 2025

At OS Trio, we build long-term careers by investing in you. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.