Technical Support Engineer

ViTrox Corporation Berhad; Penang; On-site; MYR 36,000 - 50,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Support Engineer to support customers in technical challenges regarding vision inspection machines. The role involves traveling to customer sites for setup and troubleshooting, while also collaborating with the R&D team to enhance product quality. Ideal candidates will have a relevant degree and strong customer-oriented skills. Fresh graduates are encouraged to apply, and a willingness to travel is a must.

Qualifications

• 1 - 2 years of experience in customer service and support for vision inspection machines preferred.
• Possesses own transport and willingness to travel.
• Flexible and able to work long and irregular hours if required.

Responsibilities

• Support customers in technical challenges for vision inspection machine systems.
• Travel locally and abroad to provide knowledge transfer to customers.
• Collaborate with R&D Team for quality and design improvements.

Skills

Customer-oriented behaviour

Technical troubleshooting

Team collaboration

Education

Diploma / Bachelor's / Master's Degree in Engineering or related fields

Job description

Broaden your horizon! Join our Technical Support Engineering team !!!

As a Technical Support Engineer, you are able to:

• Experience your satisfaction in supporting customers on technical challenges for vision inspection machine system setup, maintenance, and troubleshooting at customer premises.
• Grab your travel pass as you would have the opportunity to travel locally and abroad and build strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
• Broaden your engineering skills when you get to work closely with the R&D Team on quality and design related improvement based on customer feedback.

Requirements:

• Diploma / Bachelor's / Master's Degree in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent.
• 1 - 2 years of working experience in customer service and support for vision inspection machine is an added advantage.
• Customer-oriented behaviour and mindset.
• Possesses own transport and is willing to travel when required.
• Flexible, responsive, and able to work long & irregular hours if required.
• Fresh graduates are encouraged to apply.