Technical Support Engineer

HIKVISION TECHNOLOGY PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a skilled project technical support specialist. You will be responsible for ensuring successful project delivery, handling technical issues, and maintaining detailed documentation. The ideal candidate holds a Bachelor's degree in a related field and has at least one year of relevant experience. Strong communication skills and a detail-oriented approach are essential.

Qualifications

• Bachelor's degree or above in relevant field.
• More than one year of experience in project technical support.
• Familiarity with network communication technology preferred.

Responsibilities

• Responsible for project follow-up and technical support.
• Preparation for project delivery including scheme review and test verification.
• On-site delivery and implementation of the project.

Skills

Project technical support

Network communication technology

Documentation writing

Communication skills

Education

Bachelor's degree in Computer Science, Communications, Electronics or related fields

Job description

Job Description

• Responsible for project follow-up and technical support for projects;
• Preparation for project delivery, including scheme review and test verification to ensure the project solution can be stably implemented;
• On-site delivery and implementation of the project;
• Handling and resolving product and system-level issues of the project;
• Recording the project delivery process, organizing project documents, and producing a project summary report after completion;
• Participating in project acceptance and presentation, demonstrating the project’s effects and functions to ensure successful acceptance.

Requirements

• Bachelor’s degree or above in Computer Science, Communications, Electronics, or related fields, with fluent English in listening, speaking, reading, and writing;
• More than one year of experience in project technical support, with familiarity in network communication technology preferred;
• Excellent communication skills and service orientation, meticulous and detail-oriented work attitude, hardworking and resilient;
• Strong documentation writing skills.