Technical Support Engineer

Westcon-Comstor; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global value-added distributor is seeking a Technical Support Engineer to work closely with sales and product teams. The role involves conducting Proof-Of-Concepts, providing pre and post-sales support, and exploring new technologies. Candidates should have a diploma or degree in IT or Computer Science alongside 2 years of experience in the IT Security domain. This position requires knowledge of security technologies, effectively working both independently and in a team environment.

Qualifications

• Minimum of 2 years experience in the IT Security domain.
• Team player with independent working ability.
• Experience in security technologies.

Responsibilities

• Work closely with sales and product teams.
• Conduct Proof-Of-Concept (POC) and prepare technical proposals.
• Provide pre and post-sales support.

Skills

Good knowledge of Security Design Architecture

OSI model

TCP/IP model

Network Security

Protocols

Interpersonal skills

Communication skills

Education

Diploma/Degree in Information Technology or Computer Science

Tools

Firewall

Intrusion Prevention System (IPS)

Job description

Vacancy No

VN13884

Job Title

Technical Support Engineer

Office Location

MY-KualaLumpur

Your Key Responsibilities

• Work closely with the sales and product teams
• Conduct Proof-Of-Concept (POC) and prepare technical proposals
• Conduct solution presentation and workshops
• Provide pre and post-sales support
• Propose and explore new and upcoming technologies in the market
• Perform any other duties as assigned

Qualifications / Requirements

• Diploma/Degree in Information Technology, Computer Science or relevant discipline
• Good knowledge of Security Design Architecture, OSI model, TCP/IP model, Network Security and Protocols
• Experience in security technologies, including firewall and IPS
• At least 2 years experience in the IT Security domain, in a technical role
• Team player but with the ability to work independently
• Good interpersonal and communication skills

About Us

Westcon Solutions is a member of Westcon Inc., Group, a global value added distributor of category-leading unified communications, infrastructure and security solutions with a global network of specialty resellers. Westcon Solutions is a regional distributor focusing on the distribution of security and value added IT products. Working closely with leading vendors, Westcon Solutions provides sales and technical support in the security, optimization and monitoring space to partners and customers around the region.

We are currently an Authorized Training Centre for Check Point and looking to expand into more vendor certified courses.