Technical Support Engineer

MELAG SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading medical technology company is seeking a Technical Support Engineer based in Kuala Lumpur, Malaysia. The role involves providing technical support and troubleshooting for dealers across the Asia Pacific region, conducting validation tests, and ensuring compliance with regulations. The engineer will also support installations and after-sales services, maintain technical records, and contribute to product performance feedback. This position offers a competitive salary, travel allowance, and career development opportunities including training in Germany.

Benefits

Competitive salary

18 days annual leave

Career development

Training at MELAG Academy and HQ

Responsibilities

• Provide first-line technical support and troubleshooting for dealers.
• Conduct validation tests and ensure compliance with local regulations.
• Support installation, user training, and after-sales service.
• Maintain accurate records of technical cases and recurring issues.
• Participate in trade shows and product demonstrations.
• Collaborate with internal teams to provide feedback on product performance.

Job description

The Technical Support Engineer plays a crucial role in supporting MELAG dealers across the Asia Pacific region. This position provides timely technical solutions, conducts validation and service support, and ensures excellent customer satisfaction — all while maintaining MELAG’s high quality and service standards.

Responsibilities

• Provide first-line technical support and troubleshooting for dealers.
• Conduct validation tests and ensure compliance with local regulations.
• Support installation, user training, and after-sales service.
• Maintain accurate records of technical cases and recurring issues.
• Participate in trade shows and product demonstrations.
• Collaborate with internal teams to provide feedback on product performance.

Benefits

• Competitive salary and travel allowance.
• 18 days annual leave.
• Career development with a world leader in infection control.
• Training at MELAG Academy and HQ (Germany).