Technical Support Engineer

SOFtronix; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Johor Bahru is seeking a Technical Support Engineer to assist customers with software and system installations, conduct troubleshooting, and document solutions. The ideal candidate will have proven experience in technical support and a relevant Bachelor's Degree in Engineering or IT. Responsibilities include addressing customer requirements, guiding installations, and following up on feedback. The role demands strong problem-solving skills and a customer-oriented attitude.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Hands-on experience with Windows environment.
• Working knowledge of 3D software, CAD design software, or similar.

Responsibilities

• Address customers' requirements and provide solutions.
• Guide customers through installing software and system applications.
• Conduct remote troubleshooting.
• Research for solutions to resolve issues.

Skills

Problem-solving skills

Multitasking

Customer-oriented attitude

Remote troubleshooting

Education

Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Information Technology/Mathematics Science

Tools

3D software

CAD design software

Engineering software

Job description

Responsibilities:

• Address customers' requirements and provide solutions.
• Guide customers through installing software and system applications.
• Conduct remote troubleshooting.
• Research for solutions to resolve an issue.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with customers to ensure their software and systems are functional.
• Report customer feedback and potential product requests.
• Produce technical documentation and manuals.
• Build software and system applications related database.

Requirements:

• Proven work experience as a Technical Support Engineer or similar role.
• Hands‑on experience with Windows environment.
• Working knowledge of 3D software, CAD design software, engineering software or any other manufacturing operation management system.
• Ability to perform remote troubleshooting and provide clear instructions.
• Outstanding problem‑solving and multitasking skills.
• Customer‑oriented attitude.
• Possess at least a Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Information Technology/Mathematics Science or relevant field.