Technical Support Center Leader - 24x7 Customer Excellence

BD Mexico; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global medical technology company in Kuala Lumpur is seeking a Technical Support Center Manager. The role involves overseeing technical operations and ensuring customer satisfaction while leading a team. Candidates must have a Bachelor's degree in account management or a technical field and at least 5 years of management experience. The position requires flexibility in working hours due to 24/7 operations support needs, and proficiency in Microsoft Office is essential. Join to be a maker of possibilities!

Qualifications

• Minimum 5 years proven management experience in a technical support center.
• Flexibility managing shift coverage in a 24/7 operation.
• Proficiency with Microsoft Office products.

Responsibilities

• Lead strategic oversight within customer service.
• Manage technical operations and team performance.
• Engage in customer satisfaction metrics analysis.

Skills

Management experience

Technical support leadership

Project management

Microsoft Office

Multitasking

Education

Bachelor's degree in account management or operations management

Bachelor's degree in a technical field

Master’s Degree

Job description

A leading global medical technology company in Kuala Lumpur is seeking a Technical Support Center Manager. The role involves overseeing technical operations and ensuring customer satisfaction while leading a team. Candidates must have a Bachelor's degree in account management or a technical field and at least 5 years of management experience. The position requires flexibility in working hours due to 24/7 operations support needs, and proficiency in Microsoft Office is essential. Join to be a maker of possibilities!