Technical Support and Customer Service

CET Development; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technical support company in Malaysia is seeking a Technical Support Specialist to assist customers with technical inquiries via phone or email. The role involves diagnosing hardware issues and providing solutions, along with maintaining records of customer interactions. Candidates should have a diploma or degree in relevant fields, at least 2 years of experience, and strong communication skills. Possession of a motorcycle/car is necessary as travel may be required.

Qualifications

• Minimum of 2 years working experience in a related field.
• Knowledge in Hospital Information System (HIS) is a plus.
• Ability to diagnose basic technical issues.

Responsibilities

• Serve as the first contact with customers needing technical assistance.
• Identify and advise on PC, printer, and hardware problems.
• Redirect unresolved issues to higher support levels.

Skills

Technical assistance

Problem-solving

Communication skills

Customer service

Presentation skills

Education

Diploma or Bachelor's Degree in Application/System/Computer Science/ICT Engineering/Networking

Job description

Serve as the first contact with customers who need technical assistance via the phone or email

Good understanding of computer systems, mobile devices and other tech products

Able to identify PC, Printer and hardware problems and advising on the solution

Ability to diagnose and resolve basic technical issues

Hardware maintenance especially PC and Printer

Redirect unresolved issues to the next level of support personnel

Keep record of problems and customers solution

Follow-up with customers

Reporting base on projects

Job Requirements

• Diploma or Bachelor Degree in Application/ System/ Computer Science/ ICT Engineering/ Networking or equivalent
• At least TWO (2) year working experience in related field. Possess a knowledge and experience in technical and operational equipment, software, network equipment and applications in Hospital Information System (HIS) will be an added advantage
• Excellent oral and written communication skills
• Strong presentation and customer-facing skills
• Ability to handle high-pressure situations and maintain professional demeanor
• Able to work independently with minimize supervision
• Able to multi-task and deliver within timeline
• Possess own transport (motorcycle/ car) as well as must be willing to travel