Technical Support Analyst (Applications) WFH

EPS Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company is looking for a Technical Support Analyst (Applications) to work from home in Kuala Lumpur. This role involves providing operational support for various products, troubleshooting issues in customer environments, and collaborating with teams globally. Candidates should have a Bachelor’s in Computer Science and 4+ years experience in technical support. Excellent communication and problem-solving skills are essential. A competitive salary of up to Rm 8000 is offered.

Qualifications

• 4+ years of customer-facing technical support experience.
• Experience supporting applications in customer-premise and public cloud environments.
• Strong problem-solving ability and curiosity for learning new technologies.

Responsibilities

• Provide operational, configuration, upgrade, and usage support for products.
• Troubleshoot issues across client environments including Windows, IIS, and cloud.
• Collaborate with cross-functional global teams to drive timely issue resolution.

Skills

Application support

Troubleshooting

Communication skills

Problem-solving

Education

Bachelor’s degree in Computer Science or related discipline

Job description

Technical Support Analyst (Applications) WFH

Job Title: Customer Support Application Specialist

Salary: up to Rm 8000

In this role, you directly support our customers' ability to operate, configure, upgrade, and troubleshoot products effectively. Your technical expertise and problem‑solving skills help maintain customer satisfaction across APAC and globally.

Responsibilities

• Provide operational, configuration, upgrade, and usage support for products including EWB, Thread, Goldfire, and others.
• Troubleshoot issues across client environments including Windows, IIS, networking, authentication, cloud, and integrations.
• Take ownership of customer requests (technical, informational, change‑related), ensuring correct diagnosis, prioritization, and resolution within service levels.
• Collaborate with cross‑functional global teams to drive timely issue resolution.
• Maintain clear, consistent communication with internal stakeholders, leadership, and external customers.
• Provide phone and web‑based guidance on product navigation, best practices, and general usage.

What We’re Looking For (Technical Skills)

• Experience supporting applications in customer‑premise and public cloud environments.
• Ability to learn new technical concepts, tools, and products quickly.
• Exposure to troubleshooting integrations through APIs/SDKs (preferred but not required).

Preferred (but not required)

• Japanese language ability—preferred but not mandatory.

Soft Skills & Team Fit

• Excellent verbal and written communication skills; ability to explain complex concepts to technical and non‑technical audiences.
• Strong problem‑solving ability and curiosity for learning new technologies.
• Team‑oriented mindset with a willingness to collaborate globally.
• High sense of ownership, accountability, and customer‑first attitude.

Education & Experience

• 4+ years of customer‑facing technical support experience.
• Bachelor’s degree in Computer Science or related discipline.