Technical Specialist (Powder Handling)

GEA Group; Shah Alam; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading engineering firm is looking for a Technical Specialist in Powder Handling in Shah Alam, Malaysia. This role provides essential technical support to sales and service teams, focusing on innovative solutions for the food, dairy, and chemical industries. The ideal candidate will have 5 to 7 years of related experience and a strong engineering background. Responsibilities include leading engagements with clients, managing technical proposals, and providing design and troubleshooting support. This position requires strong customer-facing skills and the ability to convey technical concepts effectively.

Qualifications

• 5 - 7 years of engineering experience in powder handling or technical sales support.
• Proven experience in supporting quotations and technical discussions.
• Hands-on project work with powder handling equipment is mandatory.

Responsibilities

• Lead technical engagement with sales and account teams.
• Own the technical quality of quotations and proposals.
• Conduct site surveys and plant health checks.
• Lead troubleshooting of powder handling issues.

Skills

Strong understanding of powder behavior

Customer-facing skills

Technical communication skills

Structured and solution-oriented

Education

Bachelor’s degree in Chemical Engineering or equivalent

Job description

The Technical Specialist – Powder Handling

The Technical Specialist – Powder Handling provides front-end technical support to sales and service teams, supporting the development of service upgrades, technical solutions, and proposals for customers in the food, dairy and chemical industries. The role bridges customer needs, process engineering, and commercial execution through technical clarification, design support, site assessments, and troubleshooting.

Responsibilities / Tasks

Sales & Commercial Technical Support

• Lead technical engagement with service sales and key account teams to shape winning service upgrade strategies from early customer interaction through deal closure.
• Translate customer needs, constraints, and pain points into clear technical scopes, solution concepts, and value-based proposals.
• Provide technical support during customer discussions and negotiations to build confidence in solution feasibility, execution readiness, and risk management.

Proposal Excellence & Win-Rate Ownership

• Own the technical quality, competitiveness, and clarity of quotations and service upgrade proposals.
• Drive higher win rates by ensuring solutions are fit-for-purpose, differentiated, and commercially viable.
• Optimize offer preparation time, rework, and margin leakage through standardized solution concepts, costing logic, and engineering deliverables.
• Analyze lost bids and proposal feedback to systematically close technical, scope, or costing gaps.

Design & Engineering Support

• Develop and review process concepts, layouts, P&IDs, and technical specifications for powder handling service upgrades.
• Lead equipment selection and sizing for powder handling applications including dry blending, pneumatic conveying, powder tipping, sieving, air dehumidification, powder packaging and others.
• Ensure proposed solutions are technically robust, scalable, and aligned with execution capabilities and internal standards.

Site Survey, Plant Health Check & Opportunity Identification

• Conduct site surveys, audits, and plant health checks to assess customer needs, process performance, equipment condition, hygiene, safety, and compliance.
• Identify bottlenecks, risks, and improvement opportunities and convert findings into actionable, quotable service upgrade opportunities.

Technical Problem Solving & Execution Support

• Lead structured troubleshooting of powder handling and process issues, remotely and on site.
• Perform root cause analysis for recurring problems and define practical corrective and preventive solutions.
• Provide technical support during commissioning, start-up, and critical service interventions when required.

Knowledge and Standards

• Own the development and continuous improvement of standardized powder handling service upgrade solutions, including scope definitions, engineering deliverables, and technical assumptions.
• Institutionalize lessons learned from proposals, site surveys, and executed projects to enable reuse, consistency, and scalability across the organization.

Your Profile / Qualifications

Professional Requirements

• Bachelor’s degree or higher in Chemical Engineering, Mechanical Engineering, Process / Automation Engineering, or equivalent engineering degree.
• 5 - 7 years of relevant engineering experience in powder handling processing or technical sales support within food, dairy, or chemical industries.
• Strong understanding of powder behavior, solids handling, and hygienic design principles.
• Proven experience supporting quotations, proposals, and customer-facing technical discussions.
• Ability to translate technical complexity into clear, customer-relevant value propositions.
• Hands-on project / engineering work experience with powder handling equipment and systems is mandatory requirement.
• Familiarity with process automation (PLC / HMI / SCADA) is an advantage.

Personal Profile

• Strong customer-facing and戰communication skills.
• Structured, solution-oriented, and commercially aware.
• Comfortable operating between sales, engineering, and service execution teams.
• Willing to travel to customer sites as required.
• Proactive, hands-on, and driven to delivermqtt practical solutions.

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