Technical Services Rep

Panasonic Avionics Corporation; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading aerospace technology firm is seeking a Technical Services Rep in Selangor, Malaysia. You will provide technical leadership for IFE/GCS maintenance, troubleshoot system issues, and ensure compliance with global aviation regulations. The ideal candidate has at least 8 years of experience in avionics and is proficient in technical communication. This role may require some travel and the ability to work flexible hours.

Qualifications

• Demonstrated experience in aircraft avionics, possibly with satellite communications.
• Ability to read and comprehend complex instructions and manuals.
• Fluent in English, able to convey technical terms.

Responsibilities

• Provide technical leadership and guidance to maintenance staff.
• Assist in troubleshooting and resolving system issues.
• Document testing and repairs using computer and bar-coding equipment.

Skills

Aircraft IFE/GCS Maintenance

Troubleshooting

Technical Communications

Linux

Customer Service Orientation

Education

A&P, FCC Class 1, EASA B1 and/or B2

8+ years of related industry experience

Tools

MS Word

Excel

Outlook

Job description

Overview

Technical Services Rep

Responsibilities

• Aircraft IFE/GCS Maintenance and Support
  • Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
  • Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
  • Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.
  • Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to station. Coordinate new system introductions and new customer entry into service technical requirements.
  • Perform root cause analysis and troubleshooting, utilizing full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
  • Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.
  • Assist in the development of Preventative Maintenance programs.
  • Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.
  • Interface between contracted MRO staff, Panasonic Product Safety Officer and Panasonic QA in all matters concerning air safety.
  • To support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc.).
  • Represents Panasonic Maintenance and Maintenance support organization to the customer.
  • Communicate and interface with relevant departments of the customer, primarily for production related processes and various Panasonic departments.
  • To assist in reporting IFE/GCS system performance.
  • Flag and report improvements in the processes both at the customer facing side as well as within Panasonic.
• Administrative/Documentation
  • Document testing and repairs using computer and bar-coding equipment.
  • Works closely with MRO to monitor and track spare parts inventory.
  • Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) and Maintenance Memo’s and other Panasonic or contracted MRO documentation.

Education/Experience Requirements

• A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent) highly preferred.
• Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.

Knowledge/Skill Requirements

• Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions.
• Must have an excellent working knowledge of engineering applications for technical communications and training purposes.
• Proficient in MS Word, Excel and Outlook.
• Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with minimum of 8 years of related industry experience.
• Ability to work in a high-stress, high-pressure environment.
• Determines methods and procedures on new assignments.
• Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
• Understands implications of work and makes recommendations for solutions.
• As a skilled specialist, completes tasks in resourceful and effective ways.
• Uses independent judgment to ensure projects/assignments are completed accurately and on-time.
• Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
• Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).
• Intermediate knowledge of LINUX and UNIX a plus.
• A good understanding of PC networks and configuration, multiplexed or software controlled systems with knowledge of computer hardware.
• Knowledge of global civil aviation regulations and requirements (EASA/FAA).
• Must be customer service oriented.
• Must be experienced in the ability to deliver technical coaching and training.

Other Requirements

• Ability to pass extensive security and background checks for Airside access.
• Legal right to work in location assigned.
• Current and valid driver’s license.
• May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.
• Must be able to work any shift, weekends and holidays.
• Manual dexterity to grasp and work with tool parts and equipment.
• Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
• Ability to operate under extreme weather conditions and in confined spaces for extended periods.
• Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.