Technical Program Manager (Sustaining Engineering) - Malaysia (On site)

CRICUT; Johor Bahru; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Technical Program Manager to join their Sustaining Engineering Team in Johor Bahru. The role involves resolving technical issues, managing schedules, and coordinating projects across various teams. Ideal candidates will have a Bachelor's degree in Engineering and extensive experience in project management and manufacturing. Strong communication and analytical skills are essential. This position offers an opportunity to contribute to innovative product development in a collaborative environment.

Qualifications

• 5+ years in project management related to product development.
• 5+ years experience working on assembly lines or in manufacturing/process engineering.

Responsibilities

• Serve as the technical and programmatic focal point for Sustaining Engineering activities.
• Identify issues with parts, products, and assemblies quickly.
• Coordinate and manage supplier and contract manufacturing activities.

Skills

Communication

Teamwork

Problem Solving

Analytical Skills

Education

Bachelor's degree in Engineering

Tools

Microsoft Project

MS Excel

Jira

Minitab

Job description

Technical Program Manager (Sustaining Engineering) - Malaysia (On site)

• Full-time
• Department: Product and Hardware Engineering

Cricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

Let’s make.

Overview

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.

Role Summary

We are seeking an experienced and highly motivated Program Manager to join our Sustaining Engineering (SE) Team. You’ll be responsible for resolving technical issues, supporting manufacturing lines, identifying areas of cost reduction, managing schedules, and coordinating change orders, all while actively monitoring product lifecycles to keep them competitive. This role requires flexibility and excellent communication skills, as it involves a wide variety of projects interfacing with many groups across the company and spanning multiple contract manufacturers and suppliers.

Key Responsibilities

1. Serve as the technical and programmatic focal point for Sustaining Engineering activities in our Malaysia office.
2. Prioritize high-value projects with the US and SE team, organize resources accordingly, and backlog other ideas to keep tasks lean.
3. Identify issues with parts, products, and assemblies quickly, and work through root causes to resolution.
4. Prepare budgets, purchase orders, and schedules for SE projects as needed.
5. Identify opportunities for cost reduction at various levels including parts, products, assemblies, and calibration.
6. Coordinate testing activities with engineers and quality departments to ensure products meet specifications.
7. Manage, document, and confirm product changes across multiple contract manufacturers, maintaining consistency of solutions and updates.
8. Notify management and stakeholders of potential schedule impacts.
9. Facilitate regular status meetings with both domestic and international teams.
10. Ensure seamless communication with other functional areas such as Operations, Planning, Sourcing, Process Engineering, Logistics, and Software.
11. Coordinate and manage supplier and contract manufacturing activities to meet project objectives, including regular travel within Asia (at least 4 times a year).
12. Contribute to building a culture of trust, teamwork, and high standards.

Qualifications

• Bachelor's degree in Engineering; Mechanical, Manufacturing, or Process Engineering preferred.
• Working knowledge of software/firmware and some programming experience.
• Familiarity with electronics, electrical schematics, and wiring diagrams.
• 5+ years in project management related to product development.
• 5+ years experience working on assembly lines or in manufacturing/process engineering.
• Strong communication, teamwork, and interpersonal skills.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Project, MS Excel, Jira; familiarity with Minitab is desirable.
• Understanding of statistical process control methods (e.g., Cpk, T-Tests, X-Bar/R charts, DOE) is highly desirable.

Next Steps

Please attach your resume, including links to your Github and website if applicable. Share any additional ways to showcase your skills or passions. Cricut values individuality, equality, and diversity, so tell us what makes you unique. If you’re a Maker or DIY enthusiast, we want to hear about it!