Technical Operations Manager, Third Party Data Centers

Google Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a Technical Operations Manager to oversee critical operations in data centers. The ideal candidate will have over 9 years of operational management experience and will ensure maintainability and reliability of data center assets. The role includes responsibilities such as overseeing teams, coordinating incident responses, and supporting risk management initiatives. Strong English communication skills are essential, and the position offers a collaborative work environment focused on efficiency and effectiveness.

Qualifications

• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in English fluently.

Responsibilities

• Oversee technical and team leads through maintenance and troubleshooting tasks.
• Keep stakeholders informed about current work and decisions.
• Provide technical expertise during incidents and plan critical activities.
• Respond to critical events and alarms as per contractual obligations.
• Support risk management by escalating findings for prompt mitigation.

Skills

Operations management

Facilities management

Data center operations

Problem-solving skills

Communication in English

Education

Associate's degree or equivalent experience

Job description

Overview

Technical Operations Manager, Third Party Data Centers (English)

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Level: Mid

About the job

As a Data Center Technical Operations Manager, you will be involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, hardware operations, network infrastructure and third party data center vendors and operators with a focus on operability, maintainability and reliability. You will represent the operations organization, and will be responsible to ensure operability, maintainability and reliability are criteria for Google assets. The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Responsibilities

• Oversee technical and team leads through the completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
• Keep stakeholders informed about current work and discuss decisions and directions with them.
• Provide technical expertise during incidents, and coordinate the planning of critical activities.
• Respond to critical events and alarms in accordance with contractual obligations.
• Support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies.

Qualifications

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.

Preferred qualifications

• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data-motivated method.
• Excellent problem-solving skills.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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