Technical Onboarding Specialist (Mandarin Required Speak Only)

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Malaysia is searching for a dedicated Onboarding Technical Support Executive. In this role, you will be responsible for providing first-line support to customers, resolving technical issues, and ensuring high customer satisfaction. The ideal candidate should possess excellent verbal communication skills in Mandarin and English and be able to work in a fast-paced, shift-based environment. Competitive salary and allowances are included, along with opportunities for training and career development.

Benefits

Competitive salary and performance bonuses

Paid training and career development opportunities

Friendly and inclusive work environment

Qualifications

• Excellent verbal communication skills in Mandarin (Speak Only) and English.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work on a shift rotation basis.

Responsibilities

• Provide first-line support to customers for technical issues.
• Assist users with clear step-by-step solutions.
• Maintain a high level of product knowledge.

Skills

Multilingual skills

Excellent communication and interpersonal skills

Education

SPM or equivalent

Job description

Technical Onboarding Specialist (Mandarin Required Speak Only)

🧑💻 Job Title: Onboarding Technical Support Executive
📍 Location: Ara Damansara, Petaling Jaya
📄 Job Type: 2-Year Contract (with Permanent Benefits)
🏢 Department: Customer Support (Telco Industry)

📝 Job Summary

We are looking for a dedicated and customer-focused Onboarding Technical Support Executive to join our team. In this role, you will provide first-line support to customers, resolve technical issues, and ensure a high level of customer satisfaction. You’ll serve as the bridge between users and our technical teams.

✅ Key Responsibilities

• Respond to customer queries via phone or email in a timely and professional manner.
• Guide users through step-by-step solutions and provide clear technical instructions.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a high level of product knowledge to assist customers effectively.
• Follow up with customers to ensure their issues are resolved satisfactorily.

🎯 Requirements

• SPM leavers or fresh graduates are welcome to apply!
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Able to work shift rotation basis (24 hours)

🧠 Preferred Skills

• Multilingual skills are a plus.
• Require Mandarin (Speak Only) and English verbal skills

🎁 What We Offer

• Basic Salary RM3100 PLUS RM600 allowances PLUS Up to RM500 KPI Incentive PLUS Up to RM400 Night Shift Allowances
• Competitive salary and performance bonuses.
• Extra fixed allowances and attractive incentives.
• Paid training and career development opportunities.
• Friendly and inclusive work environment.

📩 How to Apply

If you're ready to take your technical support skills to the next level and join a company that values your contributions, we’d love to hear from you!

Please submit your resume and a brief cover letter explaining why you're the perfect fit for this role to *****@startek.com or click APPLY NOW!

STARTEK Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.