Technical Engineer – Non Unix

CTC Global; Selangor; On-site; MYR 45,000 - 60,000; Full time

Job summary

A technology service provider in Malaysia is seeking a skilled IT professional to conduct onsite preventive maintenance and provide technical support. Responsibilities include generating maintenance reports and assisting in both small and large-scale projects. The role demands a diploma in IT, at least 2 years of experience, and solid knowledge of IT troubleshooting. Candidates must be ready to be on standby as needed, especially during off-hours. Opportunities for career growth are available.

Qualifications

• Minimum 2 to 4 years of relevant working experience required.
• Positive attitude and keen interest in role.
• Available for 24/7 standby and able to work after office hours.

Responsibilities

• Schedules and performs onsite preventive maintenance.
• Generates comprehensive maintenance reports.
• Provides technical assistance to Level 1 Engineers.
• Handles small scale projects independently.

Skills

IT troubleshooting

VMware configuration

Networking (TCP/IP)

Active Directory

Technical skills in Windows OS

Education

Diploma / Degree in Information Technology

Tools

Veritas Backup

Veeam Backup

EMC Networker

HP Servers

IBM Servers

Job description

Responsibilities

• Schedules with customers on preventive maintenance activities
• Performs onsite comprehensive preventive maintenance
• Generates comprehensive preventive maintenance reports
• Uploads preventive maintenance reports to Field Service Management System
• Updates tickets in a timely manner in Field Service Management System
• Provides technical assistance to Level 1 Engineers
• Provides onsite or offsite support to customers
• Prepares incident reports if required
• Prepares problem management reports
• Handles small scale projects independently and assists in large scale project deployment
• Assists in project deployment and ensures deployment is carried out according to timelines
• Provides input to develop documents for projects
• Captures and updates project implementation technical issues for future reference
• Conducts project testing and commissioning with customers
• Updates installation tickets in a timely manner in Field Service Management System
• Updates Timesheet to Manager and Technical Lead

Requirements

• Diploma / Degree in Information Technology or equivalent
• Minimum 2 to 4 years relevant working experience required
• Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
• Ability to work independently and within a team
• Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
• Good working knowledge of networking, eg. TCP/IP and routing.
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage
• Technical skills requirements in any of the following areas : o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc o VMware vSphere, vCenter, SRM, HA o HP or IBM Servers, Blade Servers, Storages
• Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
• Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL