Technical Engineer

Chasewit Technology Sdn Bhd; Seberang Perai; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading IoT solutions provider seeks a Technical Engineer to enhance business operations in Malaysia. This role involves project management, pre-sales, and after-sales support for a diverse product portfolio. Responsibilities include requirement analysis, risk assessment, solution deployment, and customer training. Strong communication skills in both Chinese and English are essential, along with a relevant degree and at least 2 years of project management experience. This job is based in Bandar Cassia, Penang, and may involve international travel.

Qualifications

• Must have permanent legal working rights in Malaysia.
• Proficient in verbal and written communication in Chinese and English.
• Minimum 2 years of project management experience.
• Experience with hardware devices such as printers and scanners.

Responsibilities

• Participate in project requirement analysis and develop implementation plans.
• Identify and assess project risks, and develop mitigation strategies.
• Coordinate internal and external resources for collaboration.
• Manage project quality to meet technical and business standards.
• Conduct product demonstrations for customers and partners.
• Support the sales team with technical specifications and solution design.

Skills

Project management

Technical support

Communication in Chinese

Communication in English

Problem-solving

Education

Diploma or Bachelor’s degree in Electronic Engineering/Mechatronics/IT/Computer Science

Tools

Printers

Scanners

IoT devices

Barcode technology

RFID technology

Job description

Job Title: Technical Engineer
Based in Bandar Cassia, Penang, Malaysia. Travel or long-term overseas assignment may be required in the future based on business needs (including Saudi Arabia).

Company Profile

We are a leading Internet of Things (IoT) data collection and automation solutions provider, headquartered in Shanghai, specializing in delivering one-stop hardware and software integration services for enterprise customers.

Our business covers industrial barcode and labeling solutions, intelligent data capture devices, customized software, and integrated data management platforms. We are committed to helping customers accelerate digital transformation and improve operational efficiency.

📍 Work Location:
Bandar Cassia, Penang, Malaysia (local residency required; overseas travel or long-term assignment may be required in the future)

Position Overview

We are seeking a Technical Engineer to support the company’s expanding business in Malaysia and overseas markets.

This role encompasses project management, pre-sales, and after-sales technical support, covering the company’s Auto-ID product portfolio, includes barcode printers, handheld terminals (PDAs), scanners, RFID devices, and labeling consumables.

You will act as a key technical bridge between customers, the sales team, and internal technical teams, responsible for solution deployment, technical consulting, project coordination, and troubleshooting to ensure smooth project execution and an excellent customer experience.

Key Responsibilities

• Participate in project requirement analysis and develop implementation plans and timelines to ensure on-time delivery.
• Identify and assess project risks, and develop and execute mitigation strategies.
• Coordinate internal and external resources to facilitate cross-functional collaboration.
• Manage project quality to ensure deliverables meet technical and business standards.
• Conduct product and solution demonstrations for customers and partners.
• Support the sales team in RFP/RFQ responses, technical specifications, and solution design.
• Analyze customer requirements and recommend optimal hardware and software configurations.
• Execute product testing and Proof of Concept (POC) projects.
• Provide product and technical training to customers and internal teams.
• Troubleshoot and resolve hardware and software issues remotely or on-site.
• Provide customer training on product operation, maintenance, and troubleshooting.
• Work closely with software and technical support teams to ensure timely and effective issue resolution.
• Document and report customer technical issues and feedback to support continuous improvement.

Qualifications

Basic Requirements

• Must have permanent legal working rights in Malaysia.
• Proficient in Chinese and English, with strong verbal and written communication skills, capable of independently preparing technical proposals and engaging with customers.
• Diploma or Bachelor’s degree in Electronic Engineering, Mechatronics, Information Technology, Computer Science, or a related field.

Experience

• Minimum 2 years of proven project management experience, with the ability to coordinate resources, plan schedules, and drive project delivery.
• Experience in hardware and software integration or technical project-related roles preferred.
• Hands-on technical experience with hardware devices such as printers, scanners, and IoT equipment.
• Familiarity with barcode and RFID technologies; experience with brands such as Zebra and Honeywell is an advantage.

Soft Skills

• Strong teamwork and communication skills.
• Ability to work independently with high self-motivation and a strong sense of responsibility.
• Excellent multitasking, analytical, and problem-solving abilities.
• Proactive, eager to learn, and customer-oriented.