Technical Engineer

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading consultancy firm in Malaysia is seeking a Technical Engineer to support Microsoft 365 and Active Directory operations. The role involves user administration, troubleshooting Microsoft 365 services, and providing general IT support. Ideal candidates will have 1-3 years of experience in IT support, with hands-on knowledge in M365 and Active Directory environments being preferred. Familiarity with tools like SCCM or Intune is an advantage. This role requires excellent communication skills and the ability to work independently.

Qualifications

• 1~3 years experience in IT support or M365/AD operations.
• Candidates with hands-on experience in M365 and AD environments are preferred.
• Basic understanding of account creation and user provisioning.

Responsibilities

• Perform user administration tasks such as account creation and mailbox support.
• Troubleshoot issues related to Microsoft 365 services.
• Respond to support tickets related to M365 and Active Directory.

Skills

User administration

Troubleshooting

Communication skills

Tools

Microsoft 365

Active Directory

SCCM

Intune

PowerShell

Job description

Role Overview

We are looking for a Technical Engineer to support Microsoft 365 and Active Directory operations across multiple customers. This role focuses mainly on identity, access, user provisioning, and general M365 administration. Experience with SCCM/Intune is not required but will be considered an advantage.

Job Responsibilities

1. Microsoft 365 Support:
   • Perform user administration tasks such as account creation, profile updates, licensing assignment, and mailbox support.
   • Troubleshoot issues related to Exchange Online, OneDrive, Microsoft Teams, and SharePoint Online.
2. Active Directory / Entra ID:
   • Manage user accounts, groups, password resets, and access permissions across on-prem Active Directory and Azure AD.
   • Execute routine AD maintenance activities including OU updates and group membership changes.
3. General IT Support:
   • Respond to support tickets related to M365, Active Directory, and identity/access issues.
   • Conduct basic troubleshooting and elevate complex issues to senior engineers when necessary.
   • Maintain accurate documentation and ensure timely ticket updates.

Additional Advantages (Nice to Have)

• Exposure to Intune, SCCM, or other Mobile Device Management (MDM) platforms.
• Basic PowerShell scripting knowledge.
• Good understanding of Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint).
• Basic to intermediate knowledge of Active Directory & Azure AD.
• Ability to troubleshoot user access and authentication issues.
• Strong communication and stakeholder-handling skills.
• Able to work independently with guidance when needed.

Experience Requirements

• 1~3 years experience in IT support, helpdesk, or M365/AD operations.
• Candidates with hands‑on experience in M365 and AD environments are preferred.
• Intune/SCCM experience is a plus, not a requirement.