Technical Customer Support Specialist/Engineer

Camfil Asia Pacific; Batu Gajah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading air filtration company in Malaysia seeks a Technical Support & Solution Design specialist. Responsibilities include assessing customer requirements, providing technical support, and collaborating with sales teams. Candidates should have a related degree and 3–5 years of experience in HVAC and air filtration, along with strong communication skills.

Qualifications

• Minimum 3–5 years of experience in HVAC, IAQ, or air filtration.
• Strong understanding of HVAC systems and filtration principles.
• Excellent communication and negotiation skills.

Responsibilities

• Assess customer requirements and recommend filtration solutions.
• Provide technical support during project design and commissioning.
• Support clients post-sale with troubleshooting and performance monitoring.

Skills

Technical expertise in HVAC and air filtration

Consultative sales skills

Analytical thinking

Customer-focused

Team collaboration

Education

Bachelor’s degree or diploma in Mechanical Engineering, HVAC, Environmental Engineering, or related field

Job description

Technical Support & Solution Design

• Assess customer requirements, site conditions, and HVAC system configurations to recommend optimal filtration solutions.
• Provide technical support during project design, tendering, and commissioning stages.
• Prepare and deliver proposals, technical documentation, and cost-benefit analyses.
• Collaborate with sales, product manager, engineering teams and customer service team to ensure proposed solutions meet performance, energy efficiency, and sustainability requirements

Market & Product Knowledge

• Stay updated on HVAC standards, IAQ regulations, and filtration technologies (ASHRAE, ISO, EN, DOE, etc.).
• Conduct competitor and market analysis to identify trends and business opportunities.
• Provide feedback to product management to support continuous improvement.

Customer Service

• Support clients post-sale with technical advice, troubleshooting, and performance monitoring.
• Conduct training sessions for customers, contractors, and internal teams on filtration technologies and best practices.

Pre-sales & post-sales support

• Pre-sales: Product application and specification assistance
• Post-sales: Installation, commissioning, and training support

Key Competencies

• Technical expertise in HVAC and air filtration.
• Strong consultative sales and solution-selling skills.
• Analytical thinking and problem-solving.
• Customer-focused with relationship-building ability.
• Results-driven and self-motivated.
• Team collaboration and cross-functional coordination.

Qualifications

• Bachelor’s degree or diploma in Mechanical Engineering, HVAC, Environmental Engineering, or related field.
• Minimum 3–5 years of experience in HVAC, IAQ, air filtration, or related technical sales roles.
• Strong understanding of HVAC systems, filtration principles, and clean air regulations/standards.
• Proven track record in technical sales and key account management.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and travel as required.