Technical Account Manager (Cloud Infrastructure)

Jobstreet Malaysia; Remote; MYR 80,000 - 100,000; Full time

Job summary

A leading job portal in Malaysia is seeking a Technical Account Manager to support and manage cloud environments across the APAC region. The ideal candidate will have a strong background in cloud computing, with hands-on experience in Alibaba and/or Huawei Cloud. Responsibilities include providing technical support to clients, performing operations and maintenance, and working with internal teams to deliver secure cloud solutions. This position offers competitive salary, flexible benefits, and a collaborative work environment.

Benefits

Competitive salary with career growth opportunities

Flexible benefits plan

Medical insurance coverage

Remote work flexibility

Exposure to large-scale cloud projects

Continuous learning opportunities

Innovative and supportive team culture

Convenient office location

Friendly working environment

Qualifications

• Bachelor’s degree in Computer Science, IT, or related disciplines.
• Hands-on experience with Alibaba Cloud and/or Huawei Cloud.
• Strong fundamentals in cloud computing, networking, security, containers, and infrastructure-as-code.
• Familiarity with scripting or programming (e.g. Python, Java) and CI/CD pipelines.
• Experience designing high-availability and cost-optimized cloud architectures.
• Exposure to cloud migration projects or building cloud-native systems.
• Able to communicate effectively with both technical and non-technical stakeholders.
• Strong troubleshooting, documentation, and problem-solving skills.
• Proactive learner with interest in emerging cloud technologies.

Responsibilities

• Support and manage cloud environments, ensuring system stability.
• Work closely with both clients and internal teams for scalable cloud solutions.
• Perform cloud operations and maintenance, including troubleshooting and optimization.
• Administer operating systems and databases focusing on availability and security.
• Collaborate with internal teams and client IT for smooth project delivery.
• Conduct solution reviews and diagnose complex technical issues.
• Prepare and maintain technical documentation and operational guidelines.
• Stay current with cloud technologies and contribute to improvement initiatives.

Skills

Cloud computing

Networking

Security

Problem-solving

Scripting (Python, Java)

High-availability architecture design

CI/CD pipelines

Troubleshooting

Education

Bachelor’s degree in Computer Science, IT, or related disciplines

Tools

Alibaba Cloud

Huawei Cloud

Job description

Technical Account Manager (Cloud Infrastructure)

In this role, you will support and manage cloud environments, ensure system stability, and work closely with both clients and internal teams to deliver reliable, secure, and scalable cloud solutions across the APAC region.

This position is ideal for someone who enjoys solving technical problems, supporting client projects end-to-end, and continuously improving cloud operations.

Partner closely with the Business Development team to support client opportunities

Provide technical support and services to clients, ensuring system reliability and satisfaction

Perform cloud operations and maintenance, including monitoring, troubleshooting, and optimization

Administer operating systems and databases with a focus on availability, performance, and security

Collaborate with internal teams and client IT stakeholders for smooth project delivery and handover

Conduct solution reviews, diagnose complex technical issues, and apply cloud best practices

Prepare and maintain technical documentation, reports, and operational guidelines

Stay current with cloud technologies and contribute to continuous improvement initiatives

Bachelor’s degree in Computer Science, IT, or related disciplines

Hands-on experience with Alibaba Cloud and/or Huawei Cloud

Strong fundamentals in cloud computing, networking, security, containers, and infrastructure-as-code

Familiarity with scripting or programming (e.g. Python, Java) and CI/CD pipelines

Experience designing high-availability and cost-optimized cloud architectures

Exposure to cloud migration projects or building cloud-native systems

Able to communicate effectively with both technical and non-technical stakeholders

Strong troubleshooting, documentation, and problem-solving skills

Proactive learner with interest in emerging cloud technologies

Key Responsibilities

• Partner closely with the Business Development team to support client opportunities
• Provide technical support and services to clients, ensuring system reliability and satisfaction
• Perform cloud operations and maintenance, including monitoring, troubleshooting, and optimization
• Administer operating systems and databases with a focus on availability, performance, and security
• Collaborate with internal teams and client IT stakeholders for smooth project delivery and handover
• Conduct solution reviews, diagnose complex technical issues, and apply cloud best practices
• Prepare and maintain technical documentation, reports, and operational guidelines
• Stay current with cloud technologies and contribute to continuous improvement initiatives

Requirements

• Bachelor’s degree in Computer Science, IT, or related disciplines
• Hands-on experience with Alibaba Cloud and/or Huawei Cloud
• Strong fundamentals in cloud computing, networking, security, containers, and infrastructure-as-code
• Familiarity with scripting or programming (e.g. Python, Java) and CI/CD pipelines
• Experience designing high-availability and cost-optimized cloud architectures
• Exposure to cloud migration projects or building cloud-native systems
• Able to communicate effectively with both technical and non-technical stakeholders
• Strong troubleshooting, documentation, and problem-solving skills
• Proactive learner with interest in emerging cloud technologies

Benefits & Perks

• Competitive salary with career growth opportunities
• Flexible benefits plan tailored to your lifestyle
• Medical insurance coverage
• Remote work flexibility
• Exposure to large-scale cloud projects across APAC
• Continuous learning and access to modern cloud technologies
• Collaborative, innovative, and supportive team culture
• Convenient office location (10-minute walk from LRT & MRT)
• Energetic, and friendly working environment