Tech Support & Customer Care Specialist

CET Development; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technical support company in Malaysia is seeking a Technical Support Specialist to assist customers with technical inquiries via phone or email. The role involves diagnosing hardware issues and providing solutions, along with maintaining records of customer interactions. Candidates should have a diploma or degree in relevant fields, at least 2 years of experience, and strong communication skills. Possession of a motorcycle/car is necessary as travel may be required.

Qualifications

• Minimum of 2 years working experience in a related field.
• Knowledge in Hospital Information System (HIS) is a plus.
• Ability to diagnose basic technical issues.

Responsibilities

• Serve as the first contact with customers needing technical assistance.
• Identify and advise on PC, printer, and hardware problems.
• Redirect unresolved issues to higher support levels.

Skills

Technical assistance

Problem-solving

Communication skills

Customer service

Presentation skills

Education

Diploma or Bachelor's Degree in Application/System/Computer Science/ICT Engineering/Networking

Job description

A technical support company in Malaysia is seeking a Technical Support Specialist to assist customers with technical inquiries via phone or email. The role involves diagnosing hardware issues and providing solutions, along with maintaining records of customer interactions. Candidates should have a diploma or degree in relevant fields, at least 2 years of experience, and strong communication skills. Possession of a motorcycle/car is necessary as travel may be required.