Team Manager (Outbound Call Centre)

UTS Marketing Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading marketing solutions firm in Kuala Lumpur is seeking a motivated individual for the role of Team Supervisor. You will oversee a team of Telesales Executives, ensuring they meet productivity targets and adhere to company guidelines. Ideal candidates will possess at least a diploma and demonstrate strong coaching, leadership, and communication skills. Experience in the financial industry, especially in insurance, is advantageous. Join our dynamic team and contribute to business growth.

Qualifications

• At least 1 year of working experience in the Financial Industry, preferably in Insurance.
• Ability to supervise, train, coach, and motivate a team.
• Malaysian citizenship or relevant residence status required.

Responsibilities

• Assist Operation Assistant Manager/Manager and supervise Telesales Executives.
• Support business activities to improve quality and contribute to growth.
• Motivate and coach team members to achieve sales targets.
• Handle enquiries escalated from team members.
• Ensure compliance with company policy and procedures.

Skills

Coaching skills

Leadership and mentoring

People Management

Good interpersonal skills

Good communication skills

Critical thinking

Analytical thinking

Education

SPM or equivalent

Professional Certificate

Diploma

Bachelor's Degree

Job description

UTS Marketing Solutions Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Responsibilities

• To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives
• To support business’ activities for improving quality and contribute business growth
• To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
• To motivate, coach and inspire team member to achieve the sales target
• To handle and resolve enquiries escalated from team member as necessary
• To ensure all team member understand the company policy, management procedure, and the use of systems & telephone
• To monitor team member attendance
• To review goal for each team member and the whole team based on daily, weekly and monthly
• To ensure the team and daily tracking report are update and accurate
• To assign lead to team member in an effective and fair manner
• To ensure team member are familiar with product knowledge and program specification
• To ensure team members strictly adhere to call centre discipline and guidelines

Requirements

• Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Candidate with Takaful and PCE (LIFE/ GENERAL) certification will be an added advantage.
• At least 1 year(s) of working experience in the Financial Industry specialise in Insurance is an added advantage
• Leading/ Managing a team of staff
• To be able to supervise, train, coach & motivate the team
• Critical thinking and analytical thinking.
• Able to multitask, work independently with minimal supervision.
• Required skill(s): coaching skills, leadership and mentoring, People Management.
• Good interpersonal skills & Good communication skills in English & B.M
• Must be energetic, positive minded and good team player
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants should be Malaysian citizens or hold relevant residence status