Team Leader (Inside Sales Experience)

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A recruitment agency in Malaysia is looking for an experienced Team Lead to manage and coach a team in a BPO environment. The role requires strong leadership and communication skills, with responsibilities including supervising agents, achieving SLA targets, and ensuring efficient daily operations. Candidates should have 2–3 years of experience in a similar supervisory role. This position offers benefits such as annual leave and medical leave, along with EPF and SOSCO contributions.

Benefits

Annual leave

Medical leave

EPF & SOSCO

5 working days

Near to LRT Station

Qualifications

• Minimum 2–3 years of experience in a Team Lead or supervisory role in a BPO or shared services environment.
• Strong leadership skills with the ability to coach, mentor, and manage a team.
• Good understanding of SLA/KPI management and daily operations monitoring.

Responsibilities

• Supervise a group of agents, coaching and managing day-to-day operations.
• Ensure achievement of SLA targets, conducting daily and weekly performance meetings.
• Work closely with subject matter experts on escalations and manage team productivity.

Skills

Leadership skills

Communication skills

Analytical thinking

Problem-solving

Job description

Overview

• Minimum 2–3 years of experience in a Team Lead or supervisory role in a BPO or shared services environment.
• Strong leadership skills with the ability to coach, mentor, and manage a team.
• Good understanding of SLA/KPI management and daily operations monitoring.
• Excellent communication and stakeholder management skills.
• Strong problem-solving, analytical thinking, and decision-making capability.

Requirements

• Minimum 2–3 years of experience in a Team Lead or supervisory role in a BPO or shared services environment.
• Strong leadership skills with производство? souff? (kept same as original again).
• Good understanding of SLA/KPI management and daily operations monitoring.
• Excellent communication and stakeholder management skills.
• Strong problem-solving, analytical thinking, and decision-making capability.

Responsibilities

• -Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management
• - Ensure achievement of SLA targets - Conducts daily and weekly meetings to share business updates, conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
• - Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
• - Should have solid understanding of workflow, tools used for providingservices

Benefits

• Annual leave/Medical leave
• EPF & SOSCO
• 5 working days
• Near to LRT Station.