Team Leader, Financing Support Unit

Bank Islam; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is looking for a dynamic individual to oversee and manage the Financing Support Officers. This role requires a diploma or bachelor's degree in sales and banking, along with at least 2-3 years of relevant experience. The ideal candidate will have expert proficiency in Microsoft Excel, strong analytical capabilities, and excellent interpersonal skills. You will be responsible for coaching staff, tracking performance, and ensuring adherence to policies. Join us to foster a motivated team and drive operational excellence.

Qualifications

• Minimum 2-3 years of experience in a related field or back-office operations.
• Ability to take initiative and make sound decisions.
• Desire to work collaboratively with a results-driven approach.

Responsibilities

• Oversee and manage daily productivity and performance of Financing Support Officers.
• Coach, counsel, and discipline employees to accomplish job results.
• Monitor support performance and provide weekly/monthly reports.

Skills

Microsoft Excel expertise

Analytical skills

Supervision and communication skills

Multi-tasking ability

Education

Diploma or bachelor's degree in sales and banking related

Tools

Excel

Microsoft Word

PowerPoint

Job description

Overseeing and managing Financing Support Officer on daily basis - productivity and performance (Individual / Team)

Passionate and highly motivated with the ability to lead in driving culture change / new way of doing things

Positive mindset in being effective and efficient sales support task force and its performance

Accomplishes staff job results by coaching, counselling and disciplining employees

Monitoring and track support performance and productivity and overall performance Weekly/Monthly

Ensuring application forms and documentation submitted in complete and organize manner as stipulated for relevant decision and approval

Review pending orders and contribute to team effort by accomplishing related results as needed

Prepare daily day end reporting and weekly / monthly reporting to Head of Unit

Ensure adherence and compliance to all internal policies / guidelines and external regulatory requirements.

Protect the image and brand of the Bank.

Any other duties / assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time

Qualification:

Diploma / bachelor's degree in sales and banking related or equivalent experience

Must be an expert in Microsoft Excel with strong analytical capability

Years of Experience:

Minimum 2-3 years background experience in related field and/or back-office operation experience.

Specific Skills / Knowledge and Certification Required:

Excellent supervision, interpersonal and communication skills

Strong analytical skills and ability to multi-tasks

Proficient in Excel, Words and Power point

Ability to take initiative and utilize sound judgment in decision making and higher-level problem solving

Desire to work as a team with results driven approach

Experience of working in fast-moving business environment.

Ability to network across a variety of functions at various levels

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