Team Head, PBWB (Jalan Kelawei)

United Overseas Bank; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Asia is seeking a Personal Banking Team Leader in George Town, Penang. The role involves leading and coaching a team of Personal Bankers to achieve sales targets, driving branch-level sales strategies, and ensuring compliance with regulations. Candidates should have a Bachelor's degree in Business, experience in sales management, and strong communication skills. This position offers an opportunity to foster a customer-focused, high-performance culture.

Qualifications

• Proven track record in sales management and team development.
• Ability to lead through influence and drive results in a fast-paced environment.
• Familiar with banking systems and digital platforms.

Responsibilities

• Lead, coach, and manage a team of Personal Bankers.
• Drive branch-level sales strategies and initiatives.
• Monitor team performance and provide training opportunities.
• Foster a high-performance culture focused on customer-centricity.

Skills

Sales management

Coaching

Communication skills

Interpersonal skills

Education

Bachelor's degree in Business, Finance, or related field

Tools

Banking systems

Digital platforms

Customer engagement tools

Job description

United Overseas Bank – George Town, Penang

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsibilities

• Lead, coach, and manage a team of Personal Bankers to achieve individual and team sales targets.
• Drive branch‑level sales strategies and promotional initiatives to grow customer portfolios.
• Monitor team performance and provide regular feedback, training, and development opportunities.
• Foster a high‑performance culture focused on customer‑centricity, compliance, and operational excellence.
• Collaborate with licensed specialists to ensure seamless customer referrals and product fulfillment.
• Analyze sales data and market trends to identify growth opportunities and mitigate risks.
• Ensure adherence to internal controls, regulatory requirements, and customer service standards.
• Act as a role model in delivering exceptional customer experiences and deepening relationships.

Requirements

• Bachelor's degree in Business, Finance, or related field.
• Proven track record in sales management and team development.
• Strong interpersonal, coaching, and communication skills.
• Ability to lead through influence and drive results in a fast‑paced environment.
• Familiarity with banking systems, digital platforms, and customer engagement tools.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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