TCM Service Assistant

SUNWAY TCM SDN BHD; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare provider in Selangor is seeking a qualified individual to assist in patient care, inventory management, and coordinating clinic operations. Responsibilities include preparing examination rooms, recording patient vital signs, guiding patients, and managing appointments. Ideal candidates will have a Certificate/Diploma in health science, excellent communication skills, and a customer-service orientation. This role is crucial in ensuring a positive patient experience and smooth clinic operations.

Qualifications

• Able to use automated or computerized system.
• Must be customer-service oriented and have excellent hospitality skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Prepare examination rooms and ensure all medical equipment is stocked.
• Guide patients and provide comfort during their visit.
• Take and record patient vital signs under medical staff direction.
• Chaperone healthcare professionals during examinations.
• Monitor and maintain inventory of medical supplies.
• Assist in medical billing, insurance verification, and co-payment collection.
• Schedule patient appointments and manage cancellations.

Skills

Effective verbal and written communication

Patience

Empathy

Interpersonal skills

Problem-solving abilities

Customer-service orientation

Hospitality skills

Education

Certificate/Diploma qualification in health science/business administration or related area

Job description

Prepare examination rooms, ensuring that all medical equipment and supplies are stocked and sanitized.

Guide patients to consultation and treatment rooms and provide comfort and reassurance during their visit.

Take and record patient vital signs (e.g., temperature, blood pressure, pulse, weight) under the direction of medical staff.

Chaperone healthcare professionals during patient examinations, procedures, and treatments when necessary.

Monitor and maintain inventory of medical supplies and equipment, ensuring adequate stock levels and expiry.

Assist in the processing of medical billing, insurance verification, and co-payment collection.

Coordinate with the clinic's laundry service or manage on-site washing and drying of linens.

Maintain appropriate inventory levels of linens, towels, patient gowns, and drapes, ensuring that there is always an adequate supply on hand.

Answer phone calls, respond to patient inquiries, and provide information about clinic services and policies.

Schedule patient appointments, manage cancellations, and reschedule as needed.

Perform any other duties as required and instructed by superior on a timely and efficient manners.

Requirements

• Certificate/Diploma qualification in health science/ business administration or related area with credit in English and Mathematics.
• Able to use automated or computerized system.
• Effective verbal and written communication
• Patience, emotional stability and empathy
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Must be customer-service orientated and have excellent hospitality skills