T&T Manager - Customer - Japanese Client Services - SEA

Deloitte PLT; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global consulting firm is seeking a Manager in Kuala Lumpur, Malaysia. The role focuses on customer and marketing technology, requiring expertise in strategy development and team leadership. Ideal candidates will have consulting experience, fluency in Japanese and business English, and a proven track record in securing projects. Join us to lead impactful initiatives and drive high performance while fostering a diverse and inclusive work environment.

Qualifications

• Experience in consulting with a focus on marketing strategies.
• Proven ability to manage projects and lead teams effectively.
• Fluent in Japanese and business proficiency in English or vice versa.

Responsibilities

• Lead a mixed team of local and JCS members to manage projects.
• Develop high-performing teams through meaningful opportunities.
• Collaborate to build relationships with stakeholders.

Skills

Leadership

Marketing Strategy

Customer Experience

Consulting

Project Management

Stakeholder Management

Job description

Location: Bangkok, TH; Manila, PH; Ho Chi Minh City, VN; Hanoi, VN; Kuala Lumpur, MY; Jakarta, ID

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive, as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

In the vast economic region of Southeast Asia, which boasts a population of 700 million, the investment appetite of Japanese companies has been increasing. Our company has been ahead of the industry by providing consulting services for Japanese companies in Southeast Asia for the past 10 years, and recently there has been a significant increase in the need to support marketing strategies for Japanese companies across Southeast Asia.

Specifically, until now, companies have been in a state of simply selling products to consumers and leaving it at that. Despite this, performance has been steadily increasing. However, we are now entering a stage where it is necessary to further promote customer retention, build long‑term relationships with customers, develop peripheral services and platforms that naturally lead to the purchase of our own products and goods, and promote brand strategies and CX development that involve added value. Additionally, although Southeast Asia is often lumped together, lifestyles vary by country, leading to significant differences in consumer purchasing behavior and market dynamics. For example, even for a single marketing channel strategy, it is necessary to simultaneously pursue different approaches for multiple markets.

Not only market and customer strategies, but also digitalization of the front end, including creative elements, is required. Furthermore, customers often expect not only strategy or execution alone but also both aspects to be realized. Therefore, we actively recruit individuals with deep knowledge and experience in the following three areas.

Customer & Marketing Technology

• Digital Customer
• Marketing & Customer Experience

As a Manager, you will demonstrate leadership in a mixed team of local and JCS members, managing projects while using personal strengths to support project and client development.

Your role as a leader

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Experience working in a consulting firm on the topics listed in the "Work you’ll do" section.
• Proven track record of contributing to securing projects through proposal activities.
• Native level Japanese and business level English or native level English and business level Japanese.
• Consulting experience in the strategy or marketing field at a consulting firm.
• Southeast Asia related consulting experience.

Requisition ID: 111011

In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.