T&T Consultant/ SeniorConsultant - ETP As A Service/Operate (SAP PP/QM) - TH

Deloitte PLT; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is looking for a motivated individual for a technical support role in their Enterprise Technology & Performance team. As part of this role, you will provide Level 2 or Level 3 AMS support, lead solution design discussions, and engage in continuous improvement initiatives. The ideal candidate will have a bachelor's degree in IT, at least 3 years of relevant experience, and proficiency in both English and Thai. This position offers a chance to work with a diverse team and contribute to impactful solutions for clients.

Qualifications

• Bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• At least 3 years of experience supporting SAP S/4HANA or SAP ECC.
• Good command of English & Thai languages.

Responsibilities

• Provide Level 2 or Level 3 AMS support for escalated business/client IT issues.
• Conduct problem management activities and deliver root-cause analysis.
• Lead discussions on high-level solution design for complex enhancements.

Skills

SAP S/4HANA

SAP ECC

English language proficiency

Thai language proficiency

Team leadership

Agile methodologies

Problem-solving

Technical debugging

Education

Bachelor's degree in IT or related field

Tools

ITIL certification

PMP certification

SAP certifications

Job description

About the role

Deloitte’s Enterprise Technology & Performance team is looking for motivated, innovative individuals to play a key role in delivering and supporting client solutions. The role involves partnering with Business/Client IT teams, AMS teams, and project teams to provide technical support, problem management, solution design, documentation, and continuous improvement.

Location

Bangkok, TH

Responsibilities

• You may be assigned as Level 2 or Level 3 AMS support for escalated business/client IT issues. In this role, you are expected:
  • To provide 2nd or 3rd level AMS support for medium‑to‑complex production incidents, resolve issues, and monitor fixes in accordance with SLA requirements.
  • To conduct problem management activities, deliver root‑cause analysis, and provide permanent fixes within agreed time‑frames.
  • To lead discussions on high‑level solution design for medium‑to‑complex enhancements, estimate effort, and ensure quality delivery within the agreed timeframe.
  • To maintain documentation according to firm standards, best practices, and standard operating procedures.
  • To fully comply with all AMS processes, procedures, and client IT policies.
  • To actively participate and contribute to continuous improvement initiatives beyond the day‑to‑day workload.
• You may be assigned as part of a project team member to implement the application. In this role, you are expected:
  • To support project teams in delivering solution applications and developing work products that address client business needs.
  • To support presentations and documentation, and coordinate communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for clients across all industries.
• You will uphold the firm’s standards and ethos in interactions with team members and clients.
• You will lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing to proposals, presentations, and publications.

Qualifications

• A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• At least 3 years of experience supporting SAP S/4HANA or SAP ECC, and as a support or implementation team lead/member for SAP PP/QM.
• Good knowledge of integration with related modules/sub‑modules to understand end‑to‑end business processes and perform testing.
• Experience in basic technical debugging is an advantage.
• At least 3 years of experience leading a team is an advantage.
• Experience delivering solutions on cloud or on‑premise platforms.
• Experience working in traditional waterfall and/or Agile delivery approaches.
• Certifications such as ITIL, PMP, PRINCE2, Agile, or relevant SAP certifications are an advantage.
• Good command of English & Thai language.
• Ability to lead and facilitate discussions, engage stakeholders, and drive positive outcomes.
• Pro‑active, resourceful, and able to rally team members for timely delivery.
• Flexibility to take on new solutions/applications, ensuring successful integration and support.
• Willingness to work based on client business days, office hours, and on rotation basis for critical requests after business hours.
• Ability to travel if required, i.e., to be placed at client sites.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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Requisition ID: 110966