T&T Consultant - ETP As A Service/Operate - IT Functional Techno - CRM - MY (Penang)

Deloitte PLT; Penang; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading consulting firm is seeking a T&T Consultant in Penang. This role requires 6–8 years of IT experience focused on CRM implementation and support, with strong skills in SQL and communication. Candidates should have a bachelor’s degree in a relevant field and be able to manage complex datasets. Responsibilities include business engagement, technical support, and project management. The firm offers opportunities for personal learning and development.

Qualifications

• 6–8 years of IT experience with a focus on CRM implementation.
• Strong functional knowledge of CRM systems, especially in Sales and Channel modules.
• Proficient in writing and interpreting SQL queries.

Responsibilities

• Gather requirements and define project scope.
• Support during month-end and quarter-end processes.
• Troubleshoot and resolve application issues.

Skills

CRM implementation

SQL

Problem-solving skills

Communication skills

Data management

Education

Bachelor’s degree in IT, Business Information Systems, Business, Engineering, Mathematics

Tools

Model N

Job description

T&T Consultant – ETP As A Service/Operate – IT Functional Techno – CRM – MY

Location: Penang, MY

Service Line / Portfolios: Enterprise Technology & Performance

Responsibilities

• Business Engagement & Project Management
  • Collaborate with end-users to gather requirements, define project scope, prioritize tasks, conduct user acceptance testing (UAT), and deliver training.
  • Serve as a liaison between business stakeholders (Sales Operations and Finance) and IT project teams.
  • Facilitate sessions for business/functional requirements gathering, solution design, integration planning, and approvals.
  • Provide support during month-end and quarter-end processes.
• Technical Expertise & Support
  • Translate business and functional requirements into technical solutions for development teams.
  • Validate that technical implementations align with business needs.
  • Support system enhancements, process improvements, testing, and implementation activities.
  • Troubleshoot and resolve application issues; implement configuration changes and fixes.
  • Analyze and resolve data or process-related issues, including manual data corrections.
  • Monitor and manage scheduled data loads and ensure data integrity.

Leadership Expectations

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

• A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Have at least 6–8 years of IT experience with a strong focus on CRM implementation, configuration, and support. Experience with Model N is a strong advantage.
• Strong functional and technical knowledge of CRM systems, particularly in Sales and Channel modules such as Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management.
• Proficiency in SQL and database concepts; ability to write and interpret queries.
• Strong problem-solving skills with attention to detail and the ability to manage large datasets.
• Excellent verbal, written, and organizational communication skills.
• Experience in developing proof of concepts, piloting solutions, and delivering enhancements and full-scale implementations.
• CRM experience in the semiconductor industry is highly desirable.
• Familiarity with CRM integration with EDI and ERP systems.
• Broad knowledge of the software development lifecycle, including requirements management, functional design, UAT, cut-over planning, and post-go-live support.
• Demonstrated success in delivering CRM projects on time and within scope.
• Good command of English
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
• Pro‑active, resourceful, able to rally members to collaborate and deliver tasks assigned in a timely manner
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
• Ability to travel if required, i.e. to be placed at Client’s site for the project

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 111539