System Support Senior Executive

Tokio Marine Life Insurance Malaysia Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent life insurance provider in Kuala Lumpur seeks a dedicated professional to support its customer service delivery goals. The successful candidate will manage policy servicing processes, support product launches, and ensure system accuracy. Applicants must possess a Bachelor's degree and at least 3 years of experience in User Acceptance Testing or System Support within the insurance sector. A solid understanding of life insurance practices and the ability to work effectively under pressure are essential for this role.

Qualifications

• Minimum 3 years of relevant experience from insurance companies.
• Strong knowledge of life insurance practices and policy servicing.
• Ability to manage multiple tasks and projects under tight deadlines.

Responsibilities

• Provide efficient support for policy servicing.
• Manage production incidents and ensure accuracy.
• Support product launches and enhance system readiness.

Skills

User Acceptance Testing

System Support

Life Insurance Practices

Ability to work under pressure

Teamwork

Education

Bachelor's Degree, Post Graduate Diploma, or Professional Degree

Job description

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The incumbent is responsible to support the Company goals by meeting and exceeding their expectations on Customer Service Delivery.

Job Responsibilities:

• The incumbent is responsible to provide an efficient support to company goals by meeting & exceeding their expectation on policy servicing related processes
• Manage production incident and ensure accuracy before signing off
• Manage system enhancement and ensure accuracy before signing off
• Manage and support product launching and ensure system readiness before and after launching
• Ensure periodic statement is sent out as per the timeline set by regulator and internally
• Ensure checklist is used for new product launching
• Undertake project and task assigned

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree of any field.
• At least 3 years of relevant working experience specializing in User Acceptance Testing, System Support or equivalent from insurance companies.
• Strong knowledge on life insurance practices, insurance products and policy servicing processes.
• High level integrity, takes accountability of work and good attitude over teamwork.
• Able to work under pressure.

Company Overview

Tokio Marine, established in 1879 as Japan's pioneering insurance company, has evolved into one of the leading insurers with established networks worldwide, offering an extensive selection of Life and General insurance products and solutions in 46 countries/regions worldwide. Tokio Marine Life Insurance Malaysia Bhd. (TMLM) is an integral part of the Tokio Marine Group, holding a legacy of over 75 years in Malaysia. Today, with 16 branches nationwide, TMLM is dedicated to delivering innovative life insurance solutions, ranging from financial security to wealth enhancement, and to legacy planning. Our aim is to be the preferred life insurer trusted for generations.