System Engineer/Helpdesk/Service Desk Analyst

PERSOL; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider is looking for a System Engineer/Helpdesk/Service Desk Analyst in Kuala Lumpur, Malaysia. You will provide 1st and 2nd level IT support and troubleshoot various IT issues. The ideal candidate should have at least 3 years of experience in large enterprises and a Diploma in Computer Science. Proficiency in multiple languages including English, Malay, and Chinese is required. This role involves supporting basic IT infrastructure and managing IT services across different locations.

Qualifications

• 3+ years of desk side work experience in large enterprise companies.
• Strong knowledge in User & VIP Support and ITIL methodology.
• Proficiency in spoken and written English, Malay, Chinese.

Responsibilities

• Provide 1st and 2nd level IT support including desktop related technical assistance.
• Troubleshooting and resolving customer issues with Windows.
• Using remote administration tools to resolve issues on desktops and laptops.

Skills

User & VIP Support

ITIL methodology

Problem solving

Analytical skills

Education

Diploma in computer science or equivalent

Tools

Microsoft Office

Windows OS

Mac OS

Job description

System Engineer/Helpdesk/Service Desk Analyst

System Engineer/ Helpdesk / Desktop Analyst (Spoken Chinese)

Category: Integration - IT

Work experience requirement: 3+ Years

Educational Requirement: Diploma

Job Description

As an System Engineer, you will work cross‑functionally to support our international business and users across different locations across Europe; support basic office IT infrastructure, provide IT services and IT assets management; manage regional and group‑wide projects such as new office build project, company‑wide project support e.g. Double 11, business‑specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross‑function collaboration from different business units in different continents, etc.

Responsibilities:

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes
• Ensure all Asset and Inventory up to date and accurate in system
• Follow KPI defined by company and team leader

Job requirements:

• 3+ years of desk side work experience in large enterprise companies
• Diploma in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Familiar with Mac and Window OS system
• Pleasant with good telephone manner, mature and independent
• Able to work under pressure, self‑motivated, strong problem solving and analytical skills
• Proficiency in both spoken and written in English, Malay, Chinese.