System Analyst Associate

onsemi; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading semiconductor manufacturer in Negeri Sembilan, Malaysia is seeking a candidate to ensure the continuous availability and reliability of factory systems. The role involves technical support, troubleshooting, and serving as the primary escalation point for system outages. Collaboration with IT and engineering teams is crucial for implementing upgrades. Responsibilities also include monitoring system performance and supporting user training. This position is essential for maintaining operational efficiency in a 24/7 manufacturing environment.

Responsibilities

• Ensure continuous availability and reliability of factory systems to support 24/7 manufacturing operations.
• Provide technical support and troubleshooting for system-related issues affecting production lines.
• Act as the primary escalation point for system outages or performance degradation.
• Collaborate with IT teams to implement system upgrades and improvements.
• Monitor system performance and identify areas for optimization.
• Maintain documentation for system configurations and incident reports.
• Lead or participate in incident response and root cause analysis for major events.
• Support user training and onboarding for factory systems.

Job description

Job Summary:

• Ensure continuous availability and reliability of factory systems (MES, Automation, SPC, etc.) to support 24/7 manufacturing operations.
• Provide technical support and troubleshooting for system-related issues affecting production lines and factory users.
• Act as the primary escalation point for system outages or performance degradation, coordinating with internal teams and external vendors to resolve issues promptly.
• Collaborate with IT infrastructure, cyber security, and engineering teams to implement system upgrades, patches, and improvements.
• Monitor system performance and proactively identify areas for optimization or risk mitigation.
• Maintain documentation for system configurations, support procedures, and incident reports.
• Lead or participate in incident response and root cause analysis for major system events.
• Support user training and onboarding for factory systems and tools.