Supply Chain Tech Support Specialist – Ticketing Systems

Talentcloud.ai; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading technology firm in Petaling Jaya seeks a Technical Support Specialist to ensure optimal functionality of a ticketing system that supports business operations. The role involves project implementation, system testing, and client support. The ideal candidate possesses a Bachelor's degree in Computer Science or related fields and has at least one year of relevant experience. Proficiency in English and Malay is required. This position offers the opportunity to enhance technical skills within a collaborative environment.

Qualifications

• Bachelor Degree or equivalent in Computer Science, Information Technology, Hospitality, or Hotel Management.
• At least 1 year of related working experience is preferable.
• Required spoken and written languages: English and Malay.

Responsibilities

• Involvement in project implementation.
• Build and implement the ticketing system according to requirements.
• Ensure system functionality for delivery by testing system components.
• Provide high-quality technical support cases on ticketing operational system.

Skills

Technical support

Client communication

System auditing

Training delivery

Education

Bachelor Degree in Computer Science or Information Technology

Job description

A leading technology firm in Petaling Jaya seeks a Technical Support Specialist to ensure optimal functionality of a ticketing system that supports business operations. The role involves project implementation, system testing, and client support. The ideal candidate possesses a Bachelor's degree in Computer Science or related fields and has at least one year of relevant experience. Proficiency in English and Malay is required. This position offers the opportunity to enhance technical skills within a collaborative environment.