Supervisor - Network Management Center (NMC)

Expeditors International; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global logistics company located in Penang, Malaysia, seeks a dedicated professional to oversee customer engagement and team management. Responsibilities include validating data for shipments, enhancing customer service, and managing financial performance. The ideal candidate has a Bachelor's degree in a relevant field and at least two years of experience. Exceptional communication skills and fluency in English are essential. The company provides significant growth opportunities and a range of excellent benefits.

Benefits

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Qualifications

• At least two years of experience in a corporate environment.
• Exceptional verbal and written communication skills.
• Fluent in English.

Responsibilities

• Ensure customer SOP requirements are adhered to.
• Manage EDI transmissions and internal/external reporting.
• Develop and manage team documentation for compliance.
• Manage and document initiatives and projects.
• Control the P&L items within your role.

Skills

Customer service

Data analysis

Team management

Project management

Financial management

Effective communication

Interpersonal skills

Education

Bachelor's degree in Business, Supply Chain/Logistics, Finance, Economics or related field

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Responsibilities and Tasks

Customer Engagement: Forming complete awareness of the customer’s wants and needs and being always accountable to provide complete responses in operational calls. Ensuring that your customer SOP requirements are adhered to, and expectations are met or exceeded.

Data Competency: Validating complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting. The ability to analyze data and situations, breaking complex problems into solvable pieces providing key stakeholders, whether internal or external, details to make informed decisions. Present information in a manner that allows the end user the ability to understand if the process is working as designed.

Team Management: Employee development is key to this role, you must be capable of building up the team around you so that their abilities, experience and expertise match your own. Administratively responsible for not only yourself but managing and continuously monitoring the team’s documentation of time worked (ATT), vacation, WFH, punctuality, and required training to ensure compliance.

Project and Program Management: The management and documentation of initiatives and projects. Working in concert with your managers and stakeholder(s) to ideate, plan, execute, and validate initiatives that have a direct and quantifiable benefit for the customer(s), Expeditors, and / or the NMC.

Financial Excellence: Developing a complete understanding of the NMC P&L, and your role in controlling those items within your control. The ability to explain your role in and impact to the Customer P&L including SPD, EPS, and expense to revenue.

Qualifications

• (Preferred) Bachelor's degree in Business, Supply Chain/Logistics, Finance, Economics or related field, or equivalent
• At least two years of experience working at Expeditors, or a similar corporate environment
• Exceptional customer service, presentation, research, verbal and written communication

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Fluent in English
• (Preferred) Qualifications in supply chain management or logistics(e.g. IATA/FIATA)

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company