Supervisor

Alpro Pharmacy; Perak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail pharmacy in Perak is looking for a reliable Supervisor to manage daily operations. You will oversee training, staff management, and ensure excellent customer service. Candidates should have at least 3 years of supervisory experience in retail, preferably in pharmacy. Strong leadership and organizational skills are essential. This role requires working retail hours, including weekends. The company values candidates who can analyze sales trends and drive performance.

Qualifications

• Minimum 3 years of supervisory experience in retail, preferably pharmacy.
• Computer literate, comfortable with retail systems.
• Proficient in English, both spoken and written.

Responsibilities

• Oversee day-to-day operations reliably.
• Conduct training for new team members.
• Assist in staff scheduling and performance appraisals.
• Deliver excellent customer service.
• Monitor merchandise performance and provide feedback.
• Support Branch Manager in achieving operational goals.

Skills

Leadership qualities

People management

Customer service skills

Organizational skills

Analytical skills

Ability to handle difficult situations

Education

Bachelor’s Degree, Diploma, or equivalent

Tools

Retail systems

Job description

Job Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability
• Conduct on-the-job training and coaching for new team members
• Assist in staff scheduling, rostering, and performance appraisal processes
• Display strong product knowledge and deliver excellent customer service
• Monitor merchandise performance and provide feedback to Buyers and Managers
• Recommend ideas to improve customer experience and business outcomes
• Prepare and coordinate stock take exercises
• Support the Branch Manager in achieving outlet goals and operational excellence

Job Requirements

• Bachelor’s Degree, Diploma, or equivalent in any field
• Minimum 3 years of supervisory experience in retail (pharmacy experience is an added advantage)
• Strong organizational and people management skills
• Computer literate and capable of using retail systems
• Able to analyse sales trends and drive team performance
• Skilled in handling difficult customer situations professionally
• Willing to work retail hours, including shifts and weekends
• Proficient in English (spoken and written) is an advantage
• Demonstrates leadership qualities and team accountability