Supervisor

Alpro Pharmacy; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail pharmacy chain in Malaysia is seeking a dedicated Outlet Supervisor to oversee day-to-day operations. The ideal candidate will have a Bachelor's Degree or Diploma, with at least 3 years of supervisory experience in the retail sector. Responsibilities include managing staff, training new team members, and ensuring excellent customer service. This role requires strong organizational skills, leadership qualities, and the ability to analyze sales trends. Flexibility to work retail hours is essential.

Qualifications

• Minimum 3 years of supervisory experience in retail, pharmacy experience is an advantage.
• Proficient in handling difficult customer situations professionally.
• Willing to work retail hours, including shifts and weekends.

Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability.
• Conduct on-the-job training and coaching for new team members.
• Assist in staff scheduling and performance appraisal processes.

Skills

Leadership qualities

Organizational skills

Customer service skills

Analytical skills

People management

Education

Bachelor’s Degree or Diploma in any field

Tools

Retail systems

Job description

Job Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability
• Conduct on-the-job training and coaching for new team members
• Assist in staff scheduling, rostering, and performance appraisal processes
• Display strong product knowledge and deliver excellent customer service
• Monitor merchandise performance and provide feedback to Buyers and Managers
• Recommend ideas to improve customer experience and business outcomes
• Prepare and coordinate stock take exercises
• Support the Branch Manager in achieving outlet goals and operational excellence

Job Requirements

• Bachelor’s Degree, Diploma, or equivalent in any field
• Minimum 3 years of supervisory experience in retail (pharmacy experience is an added advantage)
• Strong organizational and people management skills
• Computer literate and capable of using retail systems
• Able to analyse sales trends and drive team performance
• Skilled in handling difficult customer situations professionally
• Willing to work retail hours, including shifts and weekends
• Proficient in English (spoken and written) is an advantage
• Demonstrates leadership qualities and team accountability