Supervisor

TONA INTERIOR; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading interior design company in Alor Setar, Malaysia, is looking for a skilled manager to supervise staff, ensure operational efficiency, and maintain customer relations. The ideal candidate will have excellent leadership abilities, experience with Microsoft Office, and strong communication skills, particularly in Bahasa Malaysia. This role includes performance monitoring and compliance with safety standards.

Qualifications

• Proven experience as a manager or team lead.
• Ability to motivate and guide staff effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise and guide staff to achieve performance targets.
• Monitor workflow efficiency and ensure operational standards.
• Track KPIs and prepare performance reports.
• Respond to customer concerns promptly and professionally.
• Enforce compliance with safety protocols.

Skills

Leadership

Performance Management

Problem-Solving

Customer Relations

Bahasa Malaysia

Tools

Microsoft Office

Job description

Supervise, motivate, and guide staff to achieve performance targets.

Allocate tasks, set priorities, and monitor work progress.

Provide coaching, feedback, and support for team development.

Conduct attendance tracking and manage shift schedules.

2. Operational Oversight

Ensure day-to-day operations run smoothly and meet organizational standards.

Monitor quality of work and compliance with company policies.

Identify operational issues and implement corrective actions.

Coordinate with other departments to maintain workflow efficiency.

3. Performance Monitoring

Track team KPIs such as productivity, quality, and safety.

Prepare reports on team performance and operational activities.

Conduct performance evaluations and recommend improvements.

4. Customer/Client Coordination (if applicable)

Respond to customer concerns and provide timely solutions.

Maintain a professional and positive relationship with clients.

5. Safety & Compliance

Ensure compliance with company rules, safety protocols, and regulatory standards.

Conduct safety briefings and enforce workplace discipline.

Report incidents, hazards, and ensure corrective actions are taken.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a manager / team lead?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How would you rate your Bahasa Malaysia language skills?