Subaru Service Experience Advisor

SV Prestige Sdn. Bhd.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive retailer in Puchong is seeking a dedicated Service Advisor to provide exceptional customer service at its showroom. This full-time role includes welcoming customers, handling vehicle bookings, and liaising with the technical team, ensuring an outstanding experience. Ideal candidates will have customer-facing experience, strong interpersonal skills, basic vehicle maintenance knowledge, and proficiency in English and Bahasa Malaysia. The company offers a competitive salary and excellent benefits in a supportive work environment.

Benefits

Competitive salary

Comprehensive medical benefits

Opportunities for career development

Flexible working arrangements

Generous leave policies

Qualifications

• Previous experience in a customer-facing role, ideally within the automotive industry.
• Strong interpersonal and communication skills to build rapport with customers.
• Excellent problem-solving and decision-making abilities.
• Basic technical knowledge of vehicle maintenance and repair procedures.
• Proficiency in both English and Bahasa Malaysia, written and verbal.

Responsibilities

• Greeting and welcoming customers to the service department.
• Actively listening to customer concerns and providing tailored solutions.
• Booking in vehicles for maintenance and repair work.
• Regularly updating customers on vehicle status and additional work.
• Ensuring all necessary paperwork and documentation is completed.
• Promoting and upselling additional after sales services.
• Liaising with the technical team for efficient service.
• Maintaining high product knowledge for informed recommendations.

Skills

Customer service skills

Interpersonal skills

Problem-solving

Technical knowledge of vehicle maintenance

Proficiency in English and Bahasa Malaysia

Job description

A leading automotive retailer in Puchong is seeking a dedicated Service Advisor to provide exceptional customer service at its showroom. This full-time role includes welcoming customers, handling vehicle bookings, and liaising with the technical team, ensuring an outstanding experience. Ideal candidates will have customer-facing experience, strong interpersonal skills, basic vehicle maintenance knowledge, and proficiency in English and Bahasa Malaysia. The company offers a competitive salary and excellent benefits in a supportive work environment.