STUDIO LEADS

FLYPROJECT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fitness studio in Kuala Lumpur is seeking a dedicated individual to manage daily operations while ensuring excellent member service. Responsibilities include managing the desk team, conducting audits to maximize class usage, and cultivating a positive studio culture. The ideal candidate will possess strong customer service skills, problem-solving abilities, and a flexible schedule including weekends and holidays. Join our community-focused fitness environment that prioritizes exceptional service and a positive experience for all members.

Qualifications

• Must have the rights to work full-time in Malaysia.
• Must have the ability to handle a fast-paced environment.
• Must be prepared for non-traditional schedules including weekends and holidays.

Responsibilities

• Manage day-to-day operations of the studio.
• Ensure delivery of excellent member service.
• Grow club culture by building relationships with members.

Skills

Customer service experience

Ability to prioritise and multi-task

Excellent communication skills

Organisational skills

Problem-solving skills

Positive, can-do attitude

Friendly and professional etiquette

Job description

Overview

Reporting to either the Studio Manager (SM) and Head of Operations (HO), the person in this position is to effectively handle all aspects of customer experience, class quality, human resources (desk team), facilities, to ensure that the studio under his or her care are successful business units.

Responsibilities

• Manage day to day operations of the studio
• Ensure delivery of excellent member service
• Grow the club culture by building strong relationships with members
• Grow and mentor the desk team staff
• Be prepared to take on extra duties, development and problem‑solving tasks as necessary
• Conduct class capacity / attendance audits to maximize class capacity and studio usage
• Conduct daily class count to ensure achievement of daily capacity target
• Inspect and manage 10 point check for all studios he / she is responsible for

Qualifications

• Local and international applicants welcome, but must have the rights to work full‑time in Malaysia
• Must have customer service experience
• Must have the ability to prioritise and multi‑task within a fast‑paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem‑solving skills
• Must have a positive, can‑do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organisational skills
• Must have the flexibility to work a non‑traditional schedule
• MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING / MIDDAY / LATE EVENING WEEKDAY AVAILABILITY

Physical Requirements

• Must be able to work in a fast paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift / carry a minimum of 30lbs

About FLYPROJECT

FLYPROJECT is an integrated fitness concept that focuses on building group fitness projects that will push you towards your fitness goals, guided by a team of passionate individuals who has developed an inspiring workout that's as efficient as it is joyful. We are in the business of changing lives. Where we’re the best part of our members day, everyday. With inspirational instructors, candlelight, epic spaces, and rocking music, members can let loose, clear their heads and empower themselves with strength that lasts beyond the studio walls. FLYPROJECT is more than just a workout, it’s about building a community of friendships, where service is at number one priority. With exceptional customer service to ensure that we please everyone that walks through the door.