Strategic Workforce & Scheduling Analyst

TDCX; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global customer experience provider located in Kuala Lumpur is seeking a candidate to manage scheduling and analyze data for operational efficiency. The ideal candidate should have at least a Diploma or Bachelor's Degree, 2 years of related experience, and skills in statistical analysis and communication. You will be responsible for assisting management in enforcing schedule adherence, producing reports, and ensuring resource coordination. This position requires an individual who can work independently and is a good team player.

Qualifications

• Must have at least a Diploma or Bachelor's Degree in any field.
• Preferable with 2 years of relevant working experience.
• Ability to generate analytical reports is necessary.

Responsibilities

• Manage changes to scheduling for resource coverage.
• Assist management with schedule adherence and Aux code usage.
• Analyze operational data to improve efficiency.

Skills

Statistical analysis

Work Force Management Software

Verbal and written communication skills in English

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Job description

A global customer experience provider located in Kuala Lumpur is seeking a candidate to manage scheduling and analyze data for operational efficiency. The ideal candidate should have at least a Diploma or Bachelor's Degree, 2 years of related experience, and skills in statistical analysis and communication. You will be responsible for assisting management in enforcing schedule adherence, producing reports, and ensuring resource coordination. This position requires an individual who can work independently and is a good team player.