Strategic Director of Retail Operations (Multi-Store)

Private Advertiser; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail management company in Kuala Lumpur is seeking a Director of Operations to lead the retail strategy and performance across all locations. You'll be responsible for ensuring operational excellence, driving revenue, and enhancing customer experience. The ideal candidate will have over 10 years of retail operations experience, including 5 years in senior leadership, with strong analytical skills and a customer-first philosophy. This role includes overseeing daily operations and leading a team to achieve strategic goals.

Qualifications

• 10+ years' experience in retail operations, with 5 years in senior leadership roles.
• Proven experience managing large-scale retail operations.
• Agile leader in a fast-paced, customer-centric environment.

Responsibilities

• Develop and implement retail operations strategy.
• Drive revenue, optimize cost, and improve customer experience.
• Oversee daily operations to ensure compliance and performance.

Skills

Leadership

Analytical skills

Customer service excellence

Operational strategy

Stakeholder management

Education

Bachelor’s Degree in Business Administration, Retail Management or related field

Tools

POS systems

Workforce planning tools

Retail management software

Job description

A retail management company in Kuala Lumpur is seeking a Director of Operations to lead the retail strategy and performance across all locations. You'll be responsible for ensuring operational excellence, driving revenue, and enhancing customer experience. The ideal candidate will have over 10 years of retail operations experience, including 5 years in senior leadership, with strong analytical skills and a customer-first philosophy. This role includes overseeing daily operations and leading a team to achieve strategic goals.