Strategic Customer Programs Lead (RMA)

Celestica; Kedah; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a Customer Program Management Specialist to manage customer account profitability and ensure satisfaction. The role requires 5-6 years of experience and a Bachelor's Degree in relevant fields. Strong negotiation and problem resolution skills are needed to handle customer issues effectively. The ideal candidate will also have knowledge of RMA processes and business issues in manufacturing. This position offers an opportunity to work in a fast-paced environment with a diverse team.

Qualifications

• 5-6 years of experience in related fields.
• Knowledge of RMA processes is an added value.
• Understanding of business risks associated with manufacturing.

Responsibilities

• Manage customer account profitability and execute strategies.
• Resolve customer issues and monitor inventory impacts.
• Communicate with customers to ensure satisfaction.

Skills

Customer contact skills

Negotiation skills

Problem resolution skills

Presentation skills

Database management skills

Education

Bachelor's Degree in relevant fields

Job description

A leading technology firm in Malaysia is seeking a Customer Program Management Specialist to manage customer account profitability and ensure satisfaction. The role requires 5-6 years of experience and a Bachelor's Degree in relevant fields. Strong negotiation and problem resolution skills are needed to handle customer issues effectively. The ideal candidate will also have knowledge of RMA processes and business issues in manufacturing. This position offers an opportunity to work in a fast-paced environment with a diverse team.