Store Supervisor (Sunway Pyramid)

JD Sports SEA; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retail company in Malaysia is seeking a Junior Manager to join its store team. The ideal candidate will provide managerial support, enhance customer service levels, and ensure that staff meet performance and appearance standards. Responsibilities include dealing with customer complaints, achieving sales targets, and assisting in staff training and development. This role offers a vibrant work environment focusing on team progression and excellent customer engagement.

Responsibilities

• Provide managerial support and improve customer service levels.
• Deal with customer complaints and ensure sales staff's appearance meets standards.
• Ensure targets are achieved and monitor staff service levels.
• Attract and engage customers with visual merchandising.
• Assist with training and development of new starters.

Job description

Role Overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervisor of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme- Observation Checklist

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximize store sales.
• Utilize in store devices- Kiosk, making sure that the customer is offered the whole product range
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training & Development

• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.