Store Supervisor/Assistant Store Manager, Coach (KL)

Coach; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading luxury accessories brand is seeking an Assistant Store Manager/Store Supervisor in Kuala Lumpur. This role is focused on maximizing store productivity and profitability while leading a dynamic team. The ideal candidate will have 1 to 3 years of retail management experience and a strong client service focus. Responsibilities include developing sales plans, providing feedback to staff, and ensuring high standards of service. This position requires flexibility for various work schedules, including nights and weekends.

Qualifications

• Minimum 1 to 3 years store management experience in the retail or service industry.
• Experience in working in a fast-paced retail environment.
• Excellent client service and communication skills.

Responsibilities

• Maximize store productivity and profitability.
• Develop plans to achieve sales and productivity goals.
• Lead by example and set the tone for the store.

Skills

Store management experience

Team inspiration

Client service skills

Communication skills

Microsoft Excel proficiency

Microsoft Word proficiency

Microsoft Outlook proficiency

Customer focus

Job description

Store Supervisor/Assistant Store Manager, Coach (KL)

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free‑spirited, all‑American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose

As the Assistant Store Manager/Store Supervisor, you demonstrate ownership for the store by maximizing store productivity and profitability. You develop plans to achieve sales and productivity goals, and work closely with the brand director to evaluate market information and create strategies that can impact store results.

You will lead by example, set the tone for the store, and provide feedback to their team that will result in a more efficient, productive, and profitable store that exceeds Coach service expectations.

The Successful Individual Will Leverage Their Proficiency To...

• Take ownership and accountability for store productivity and sales plans forecast
• Create a high energy, sales and service focused environment
• Oversee the Coach service environment within the store by offering constant feedback on service behaviors
• Manage relationships key stakeholders for smooth execution to achieve sales
• Consistently manage physical store environment to ensure that visual merchandising and store maintenance standards are met
• Identify underperforming store staff and take focused action to manage development or counseling
• Recognize and value individual performance and communicate appropriately
• Develop plans to address key business issues, and utilize plans to impact business and achieve desired results

The Accomplished Individual Will Possess

• Minimum 1 to 3 years store management experience in the retail or service industry
• Experience in working in a fast paced retail environment
• Ability to inspire team to meet and exceed performance standards
• Proficiency in Microsoft Excel, Word, and Outlook
• Excellent client service and communication skills
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
• Strong customer focus, good relationship with maintenance vendors/contractors