Store Operations Lead: Coffee & Customer Experience

Mynews; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading retail company in Kuala Lumpur seeks an experienced retail manager to oversee daily operations while ensuring high customer service standards. The candidate should have 3-5 years of retail or food service management experience, strong leadership abilities, and a diploma in Retail Management or equivalent. Responsibilities include supervising staff, cash management, training, and maintaining inventory. The role requires working shifts, including weekends and public holidays.

Qualifications

• Minimum of 3-5 years in a retail or food service management role, supervising staff and managing operations.
• Proven ability to perform cash management and staff training, ensuring operational efficiency.
• Capable of handling high-pressure situations while maintaining commitment to customer service.

Responsibilities

• Ensure compliance with company policies and maintain high customer service.
• Supervise crew members and manage performance reviews.
• Handle cash transactions and reconcile cash drawers.
• Train staff on policies and promote ongoing skill development.
• Monitor staff performance and analyze store metrics.

Skills

Leadership

Organizational Skills

Communication Skills

Cash Management

Staff Training

Inventory Control

Education

Diploma in Retail Management or equivalent

Job description

A leading retail company in Kuala Lumpur seeks an experienced retail manager to oversee daily operations while ensuring high customer service standards. The candidate should have 3-5 years of retail or food service management experience, strong leadership abilities, and a diploma in Retail Management or equivalent. Responsibilities include supervising staff, cash management, training, and maintaining inventory. The role requires working shifts, including weekends and public holidays.